Sky Service Social Media- Team Leader_Sky Channel-Customer Service_Thane - Lead and manage the social media customer service team to ensure high-quality service delivery.
- Oversee daily operations related to customer interactions on social media platforms.
- Coordinate with team members to resolve customer queries efficiently.
- Monitor team performance and provide guidance for improvement.
- Ensure adherence to company policies and customer service standards.
- Facilitate communication between the social media team and other departments.
- Drive initiatives to enhance customer satisfaction through social media channels.
- Manage escalation of complex customer issues to higher management.
- Support training and development of team members to improve skills.
- Maintain a positive and productive work workplace within the team.
📌 Social Media Team Leader - Customer Service (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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