Company Description

StepsAI is an AI-powered customer engagement platform designed to prevent lost sales by answering customer questions instantly across digital channels. The product deploys AI agents that handle inquiries on websites, WhatsApp, Instagram, Shopify, WooCommerce, Slack, and internal knowledge bases, providing real-time, human-like support and product recommendations.

Customers benefit from faster responses, order tracking, and issue resolution without waiting, while businesses gain lower support costs, higher conversion rates, and deep insights into customer behavior.

StepsAI is built for conversation-driven businesses and can be implemented in minutes, offering a 24/7 AI teammate that learns the business and supports teams by managing routine interactions

Role Description The Social Media Manager at StepsAI will oversee the planning, creation, and execution of social media campaigns across platforms such as LinkedIn, Twitter/X, Instagram, and other relevant channels.

This full time, on-site role based in Hyderabad involves developing and implementing content strategies that showcase product capabilities, drive engagement, and support lead generation.

Day-to-day responsibilities include creating and scheduling posts, optimizing social media performance, monitoring audience interactions,



responding to comments and messages, and collaborating with marketing, product, and sales teams to ensure consistent brand messaging.

The Social Media Manager will also analyze metrics, prepare performance reports, test new formats and channels, and refine strategies based on data-driven insights.

Qualifications

- Candidates should possess strong Social Media Marketing and Social Media Optimization (SMO) skills to grow audience reach and engagement.
- Candidates should possess effective Communication and Writing skills to create clear, compelling, and brand-aligned content.
- Candidates should possess experience in Content Strategy to plan and manage campaigns that support business and marketing objectives.
- Candidates should possess familiarity with analytics tools, social media dashboards, and basic performance reporting.
- Relevant qualifications such as a degree in Marketing, Communications, Media, or a related field are beneficial.
- Experience working in B2B SaaS, AI, or technology startups, along with knowledge of current social media trends and best practices, is an advantage.
- Ability to collaborate in an on-site team environment in Hyderabad, manage multiple projects, and adapt to a fast-paced, evolving product landscape.

📌 Social Media Specialist (Hyderabad)
🏢 Steps AI
📍 Hyderabad