: ServiceNow Technical Lead / Architect

Experience :12+ years

Location : Pune, Indore, Hyderabad, Bangalore Job Summary

We are looking for an experienced ServiceNow Technical Lead / Architect to lead the design, development, implementation, and maintenance of complex solutions on the ServiceNow platform. The ideal candidate should have strong hands-on technical expertise, solution architecture capabilities, and proven experience leading technical teams, managing multiple projects, and delivering scalable solutions aligned with business requirements.

Key Responsibilities

- Lead, mentor, and develop a team of 8+ ServiceNow technical resources, ensuring effective delivery and continuous skill development.
- Architect, design, and develop complex ServiceNow solutions for new implementations, enhancements, and application sustenance.
- Review architecture and design deliverables, providing technical guidance and SME support to project teams.
- Configure and customize ServiceNow applications, including screen tailoring, workflows, reports, catalog items, and request management.
- Develop and maintain custom scripts, business rules, client scripts, UI policies, script includes, and other platform components.
- Design and implement integrations between ServiceNow and third-party applications using REST APIs, SOAP APIs, and other integration methods.
- Manage data imports, transformations, and data migration activities.
- Gather and analyze business requirements, translate them into technical specifications, and deliver appropriate solutions.
- Develop and roll out new application modules, workflows, service catalog requests, and platform enhancements.
- Provide escalated technical support, troubleshoot complex issues, and guide team members during implementations.
- Manage multiple projects of varying sizes, ensuring quality, timelines, and alignment with client expectations.




- Prepare and maintain technical documentation, solution designs, implementation plans, and knowledge-transfer materials.
- Conduct technical reviews, demonstrations, and stakeholder discussions to communicate solutions effectively.
- Research new ServiceNow features and emerging technologies to recommend improvements and industry best practices.
- Ensure solutions comply with organizational standards, security requirements, platform best practices, and quality guidelines.
- Support Agile/Scrum delivery, SDLC activities, and continuous improvement initiatives.

Required Technical Skills

- Solid hands-on experience with the ServiceNow platform, including configuration, customization, and application development.
- Experience designing and delivering complex technical solutions on ServiceNow.
- Proficiency in ServiceNow scripting, including JavaScript, Business Rules, Client Scripts, Script Includes, and UI Policies.
- Experience developing workflows, Flow Designer flows, Service Catalog items, and approval processes.
- Experience with ServiceNow integrations using REST/SOAP APIs and IntegrationHub.
- Knowledge of ServiceNow application modules, platform architecture, data models, and access controls.
- Experience with reporting, dashboards, data imports, transform maps, and data management.
- Strong understanding of solution design, technical documentation, troubleshooting, and production support.
- Experience leading technical initiatives and providing SME-level guidance to development teams.




- Ability to manage multiple projects and communicate effectively with clients and stakeholders.

Leadership and Delivery Skills
- Proven ability to lead and mentor a team of 8+ technical resources.
- Experience reviewing solution architecture, technical designs, and development deliverables.
- Strong analytical and problem-solving skills for complex technical challenges.
- Ability to gather requirements, recommend solutions, and deliver measurable business value.
- Experience in knowledge sharing, team training, capability development, and resource planning.
- Excellent communication, presentation, stakeholder management, and demonstration skills.

Preferred Skills

- Experience working with Agile/Scrum methodologies and SDLC processes.
- ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD), as applicable to the role.
- ITIL certification and knowledge of IT Service Management (ITSM) processes.
- Understanding of relational database management systems (RDBMS) and infrastructure components.
- Exposure to cloud platforms such as AWS and Microsoft Azure, including cloud management and integration.
- Knowledge of security, access management, and enterprise application integration.
- Experience with platform upgrades, application maintenance, and continuous improvement initiatives.

Key Requirements Summary

- ServiceNow technical leadership and solution architecture.
- Strong ServiceNow configuration, customization, scripting, and integration.
- Team leadership and mentoring for 8+ technical resources.
- Architecture/design reviews and SME support.
- CSA, CIS, and CAD certifications as required by the client.
- Agile/Scrum, SDLC, stakeholder communication, and technical documentation.

📌 ServiceNow Architect (Karnataka)
🏢 SWITS DIGITAL Private
📍 Karnataka