Role & responsibilities The Service Manager is responsible for managing the complete service department of the wastewater treatment company, ensuring productive plant operation, preventive maintenance, breakdown response, customer satisfaction, service team productivity, and profitability of service contracts

Service team management : Manage service engineers, technicians, STP/ETP operators, and site supervisors. Allocate service calls and daily work schedules to Service Engineers, Monitor site visits, Service completion, and team productivity. Conduct weekly service review meetings and monthly performance evaluations. Ensure adequate manpower deployment at all operating sites.

STP, ETP and RO plant operations: Supervise operation and maintenance of STP, ETP, MBBR, MBR, UF, RO and related systems. Ensure plants operate within the required treatment parameters and discharge/reuse standards. Review pH, DO, MLSS, SV30, ORP, BOD, COD, TSS, turbidity, chlorine and other relevant parameters.

Troubleshoot biological treatment problems, membrane fouling, poor settling, low permeate flow, high vacuum,



pump failures and blower issues. Recommend process optimization and energy-saving measures.

Preventive and breakdown maintenance: Prepare preventive maintenance schedules for equipments in plants Ensure scheduled maintenance is completed on time. Coordinate emergency breakdown visits and minimize plant downtime. Analyse recurring failures and implement corrective and preventive actions. Maintain spare parts inventory and coordinate with procurement. Ensure service tools, instruments and safety equipment are available.

Reporting and documentation : Review daily service reports submitted by engineers Prepare weekly service performance reports and monthly management reports. Maintain records of breakdowns, maintenance activities, plant parameters and customer complaints. Monitor service costs, pending complaints, spare parts consumption and outstanding service payments. Submit reports to the Head or management

📌 Service Manager, Wastewater Treatment Company (Ernakulam)
🏢 Aquatechnics Water Treatment Technologies
📍 Ernakulam