Team Lead Service Delivery

Location: Ahmedabad, Gujarat

Work Mode: In office (Work from Office)

Work Schedule: 5 days a week

Shift: Rotational shifts

About the Role

We are looking for an experienced Team Lead – Service Delivery to lead and manage a customer service/operations team, drive performance, develop team members, and ensure an excellent customer experience.

What You’ll Bring:

- 1.5–2+ years of Team Lead experience in BPO/customer service operations.
- Strong people leadership skills, including coaching, performance management, employee engagement, and handling attendance/reliability concerns.
- Ability to analyze team KPIs, conduct Root Cause Analysis (RCA), and create data-driven action plans.
- Basic to intermediate MS Excel skills, including Pivot Tables, Filters, Lookups, and basic formulas.
- Excellent verbal and written English communication skills.
- Ability to communicate operational updates clearly using the Issue Root Cause Action Outcome approach.
- Strong problem-solving, ownership, and stakeholder management skills.
- Willingness to work in rotational shifts.

📌 Service Delivery Team Lead (Ahmedabad)
🏢 TTEC
📍 Ahmedabad