Service Coordinator (New Delhi)

Service Coordinator (New Delhi)

23 Oct
|
Baltra Home Appliances
|
New Delhi

23 Oct

Baltra Home Appliances

New Delhi

Role & responsibilities

- Coordinate with authorized service centres regarding service requests and pending cases.

- Regularly follow up with service centres to ensure timely resolution of customer complaints.

- Monitor service progress and obtain regular updates from service centres.

- Handle and track customer complaints received through different channels.

- Coordinate with service centres and internal teams to resolve complaints within the expected timeline.

- Maintain records of pending, resolved, and escalated complaints.

- Follow up on delayed cases and ensure appropriate action is taken.

Preferred candidate profile

- Track service requests from registration to final resolution.

- Follow up on delayed service cases and escalate unresolved issues to the concerned manager.

- Identify recurring service issues and coordinate with the relevant teams for corrective action.

📌 Service Coordinator (New Delhi)
🏢 Baltra Home Appliances
📍 New Delhi

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