Roles & Responsibilities

- Processed loan servicing transactions including repayments, drawdowns, interest payments, fees, and PIK activities.

- Reviewed and analyzed loan notices received from agent banks, identifying lender details, facility information, effective dates, and activity types.

- Managed daily loan operations activities, including exception handling, break resolution, and past due management.

- Coordinated with agent banks and internal stakeholders to investigate and resolve payment-related issues.

- Monitored and cleared operational exceptions within defined timelines to ensure SLA adherence.

- Escalated potential risks and operational issues to management while ensuring timely resolution.

- Generated and maintained operational reports to support process monitoring and business requirements.

- Ensured accuracy, quality, and compliance by following documented operational procedures and client-specific SLAs.

- Demonstrated ownership of daily deliverables and consistently met productivity and client satisfaction targets.

- Collaborated with global stakeholders and international counterparts through effective written and verbal communication

📌 Senior Team Member Operations (Pune)
🏢 Coforge
📍 Pune