We're Hiring | Senior Specialist – Customer Service

? Location: Bengaluru, India

? Work Model: Work from office, 5 days a week

? Shift: Rotational Shift

Interview Mode: Face-to-face interview in Bengaluru on 23rd October.

As a Senior Specialist – Customer Service , you will handle complex customer inquiries related to credit, billing, payments, collections, and account discrepancies across multiple channels. Customer Service, Contact Center Operations, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions . You will also serve as a subject matter expert, support escalations, collaborate with cross-functional teams, and contribute to continuous process improvement.

Key Responsibilities

- Manage customer interactions through phone, email, chat, and case management systems.
- Investigate and resolve complex billing disputes, payment issues, credit concerns, and account discrepancies.
- Handle escalations with professionalism, empathy, and a strong focus on resolution.
- Support credit evaluations, collections activities, payment negotiations, and account maintenance.
- Maintain accurate customer, credit, billing, and payment records.
- Analyze recurring issues, identify root causes, and recommend process improvements.
- Collaborate with internal stakeholders to improve customer experience and operational efficiency.
- Mentor junior team members and support quality, productivity, compliance, and customer satisfaction goals.

What We're Looking For
- 6+ years of experience in Customer Service,



Contact Center Operations, Credit Operations, Collections, Accounts Receivable, Billing Support, or related functions .
- Strong experience in customer-facing operations and handling complex customer queries and escalations.
- Hands-on experience with billing disputes, payment reconciliation, credit-related concerns, collections, or account discrepancies.
- Excellent verbal and written communication, negotiation, analytical, and problem-solving skills.
- Familiarity with CRM platforms, ticketing systems, billing tools, and customer service applications.
- Proficiency in MS Excel, Outlook, Word, and Teams.
- Experience supporting process improvements and mentoring junior team members.

Work Details
- Comprehensive medical coverage for employees and eligible family members.
- Transportation and cafeteria facilities.
- Sponsored certifications, training, and learning opportunities.
- Relocation assistance for eligible new hires moving to Bengaluru.
- Employee Assistance Program and well-being initiatives.
- Leave benefits and additional support for specific work requirements.

Interested? If you have a robust combination of Customer Service and Credit Operations experience and are ready to take ownership of complex customer issues, we'd love to hear from you!

? Apply now or share your profile with us.

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📌 Senior Specialist – Customer Service (Bengaluru)
🏢 Recruise India Consulting
📍 Bengaluru