- Work Model Work from Office

- Candidate Expectation Total and Relevant Experience Should have 12+ years of Experience in Strategy, management consulting, technology services, operations transformation, client-facing strategy and delivery, solution, and business growth.

- Candidate Location - Anywhere

- Qualification: MBA from a premier / tier-1 business school (IIM, ISB, XLRI, FMS, SPJIMR, MDI, or equivalent), with a robust academic track record

- Shape transformation roadmaps, build trusted relationships with senior client stakeholders, and identify, shape, and close new growth opportunities.

- Lead end-to-end RFP responses and solution design win themes, capability narratives, and commercial constructs partnering across presales, delivery, and commercial teams to bring sharp, differentiated proposals to market.

- Define and evolve the practice's offerings around AI agents, agentic workflows, ML-driven quality, and intelligent automation. Drive how the practice is positioned with leading industry analysts.

- Build the data-backed story behind capability, scale,



and the evolving commercial model, and represent the practice in briefings and recognitions.Develop points of view, narratives, and client-facing sessions on the future of trust & safety, content moderation, and customer operations in an AI-first world.Provide strategic oversight to delivery, connecting operational performance to client outcomes and commercial health, and stepping in on the engagements that matter most.

- Shape talent strategy and capability frameworks for an AI-fluent operations workforce from how we assess and grow people to how we build readiness for Gen AI-led delivery

Mandatory skill

- Domain experience in trust & safety, content moderation, or digital content operations.

- A background in customer support / CX operations.

- Experience working with global technology or digital-platform clients.

- Strong analytical, communication, project management, and stakeholder engagement skills.

📌 Senior Manager - Trust & Safety Operations (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad