Group Company: 91 Springboard Business Hub Private Limited

Designation: Senior Manager - Operations

Office Location: Pune

Position description: About the position :

The Senior Manager Operations is the cluster head of our business for a group of hubs within an area. It is first and foremost a role for someone who can drive operational excellence and build the 91 community the 91 way. But as the owner of these hubs, youll also be tasked with growing our business both in expanding our operations and in growing our brand and member base. Operations management, team management, local marketing,

community activities, partnerships, local PR, P&L; management, and hiring - all lie under the ambit of the Cluster Manager.

Overall Responsibilities

Work with allotted hubs to achieve and maintain a high standard of operational excellence and community engagement

Manager of managers

o Leadership - Sr.Operations Manager o is fundamentally a leadership role. It requires setting up of a vision and the subsequent strategy/framework necessary in order to provide clarity for your hubs to operate. To do this, it is important that the Cluster Manager is the ambassador of our culture and values herself/himself and is effective in propagating these effectively amongst her/his team o Communication and Feedback Effective communication and feedback-giving (positive or negative) is necessary for you to ensure that your managers know where they stand and what is required for them to improve their performance.

o To meet your team on a weekly basis in order to have an effective two way conversation on the progress of your hubs o Transparency transparency is vital to an organizations growth and it is important that a Senior Hub General Manager holds periodic meetings with their managers teams via skip level meetings.



These meetings ensure that the team feels heard and any corrective actions can be taken by obtaining detailed feedback

Work with the Hub Managers at each hub to plan, set objectives, and make progress against these objectives

Monitor key metrics (NPS, Churn, Retention, Fill Rate, Financials and Occupancy)

and dive deeper where needed to identify areas of improvement. Sidenote: We are a young company that is only just starting to develop processes and measurement systems. Our first few Area Leads will need to be part of this development process.

They will inherit very few preexisting systems.

Build a culture of continuous improvement in hub teams, both in fixing bugs and in experimenting with new ideas to improve

Drive certain area wide initiatives yourself, both on the operations side and in our community efforts

Personally, spend time on the ground to evaluate how each hub is doing in a more qualitative sense

Roll up the sleeves and get into execution whenever needed (big event in a hub or water tanker burst)

Handle escalations of trickier issues from hub.

Ensure were growing in the area / city:

Evaluate our sales and marketing efforts, gather on ground input, and work with the sales and marketing teams in continuously refining these for your local markets.

Plan activities to make sure that 91springboard as a brand is known in the local micromarket.

Coordinate community efforts across the city:

Establish and build on relationships with partners in the local ecosystem

Engage with mentors, investors, media,



and other friends of the 91 family in your city

Be responsible for the overall community experience for members in the city.

Build a great team

Lead our hiring efforts in the city/zone

Coach Hub Managers/Prospective Hub Managers on managing and growing teams

Solve conflicts and differences when they come up

Set Key Performance Indicators for different Hub Managers in the city, monitor them regularly and help them grow.

Be responsible for Learning and Development for the team (help in identifying trainers within the city team and decide training locations for new employees)

Own the P&L;:

Reduce costs

Increase revenues

Forecasting and planning

Without compromising quality or our goodwill with our members

Be single point of contact for the Zonal head for the P&L; of the different hubs under you.

Skills Required

To do all of the above, youll probably need

8+ years of experience in operations management, client services, hospitality or marketing

People skills are paramount. Youll be managing the entire group of hubs and dealing with a wide array of partners, mentors, investors and other stakeholders

Strong sense of whats right for our members. Ability to empathize with and think from the members point of view

Excellent data driven decision making ability backed by sound analytical thinking

Planning, estimation, and project management skills

Ability to systematize, create processes that are user friendly (read: not bureaucratic)

and effective

Top notch execution skills. Independent with a get-shit-done attitude

Someone with a background in Startup or Startup Ecosystem & who comes with existing relationship in the city is preferred

Yes, were aware that this person will be hard to find.

Primary Responsibilities

Leadership, P&L; Management

📌 Senior Manager- Operations (Hyderabad)
🏢 91 Springboard Business Hub
📍 Hyderabad