- Manage servers, storage, virtualisation, data centre/cloud, backup and disaster recovery for all locations.

- Ensure high availability of LAN, WAN, Wi-Fi, VPN, internet and inter-site connectivity between Head Office and plants (including plant-floor network coverage).

- Oversee end-user computing: laptops, desktops, printers, email, collaboration tools, mobile devices and helpdesk support with defined SLAs.

- Plan capacity, lifecycle refresh and AMC for all hardware and network assets.

- Maintain IT asset register and software licence compliance.

- Own the SAP landscape (ECC / S/4HANA) covering modules such as MM, SD, PP, QM, PM, FICO, HCM and EHS as applicable.

- Manage SAP Basis, security and authorisations, transport management, patching, upgrades and performance.

- Lead change requests, enhancements, current rollouts and end-user training in coordination with functional heads.

- Manage SAP AMS partners, implementation partners and ensure delivery against SLAs and timelines.

- Oversee other applications such as HRMS, payroll, document management, LIMS, plant maintenance, procurement portals and reporting/BI tools.

- Drive integration between SAP and plant systems (DCS/SCADA, weighbridge, LIMS, MES, warehouse and dispatch systems).

- Lead digitalisation and automation initiatives such as workflow approvals (PR/PO), paperless processes and dashboards.

- Implement and monitor information security policies, access control, endpoint protection, firewall, email security and patch management.

- Strengthen OT/IT security at plant level in coordination with the Engineering and Instrumentation teams.

- Conduct periodic audits, vulnerability assessments and DR drills; close audit observations (internal, statutory and customer).

- Ensure data privacy,



backup integrity and business continuity planning.

- Support compliance with applicable standards and frameworks such as ISO 27001 and ITGC controls.

- Prepare and manage the annual IT budget (CAPEX and OPEX) and track utilisation.

- Evaluate, negotiate and manage vendor contracts, AMCs and service-level agreements.

- Define IT policies, SOPs and a technology roadmap aligned with business strategy.

- Provide regular MIS and dashboards on system uptime, incidents, projects and costs to senior management.

- Lead, mentor and develop a team of IT executives, SAP functional/technical staff and support engineers across locations.

- Work closely with Production, Supply Chain, Purchase, Finance, HR, Quality and EHS to understand needs and deliver solutions.

- Ensure timely incident, problem and change management with clear escalation.

Qualifications

- B.E./B.Tech in IT / Computer Science / Electronics, or MCA. MBA (IT/Systems) preferred.

- Certifications preferred: SAP (Basis/functional), ITIL, PMP, CISA/CISM, CCNA/CCNP or equivalent.

Experience

- 1215 years of overall IT experience, with at least 5 years in a managerial role leading infrastructure and applications.

- Hands-on experience managing SAP in a manufacturing environment; chemical, pharma, process or similar industry experience strongly preferred.

- Experience handling multi-location operations (corporate office plus plants) and SAP implementation, upgrade or S/4HANA migration projects.

Technical Skills

- SAP ERP (ECC/S/4HANA), Basis administration, roles and authorisations, SAP-integration with third-party systems.

- Networking, firewalls, Windows/Linux servers, virtualisation, cloud (Azure/AWS), backup and DR solutions.

- Cybersecurity tools and practices; ITGC and audit readiness.

- Project and vendor management; budgeting and MIS reporting.

📌 Senior Manager - IT (Vadodara)
🏢 CIEL HR
📍 Vadodara