Key Responsibilities

- Lead electrical, mechanical, and civil operations across client sites

- Ensure SLA adherence and zero escalations

- Drive operational excellence and continuous improvement initiatives

- Handle site assessments, technical surveys, and mobilization of new sites

- Oversee statutory compliance and audit readiness

Client & Business Management

- Maintain high client satisfaction and retention

- Review MIS, MMR, QBR reports with clients

- Manage client escalations and crisis situations effectively

- Identify opportunities for business expansion and cost optimization

People Management

- Recruit, assess, and develop technicians, engineers, and managers

- Implement skill assessment and training plans

- Build second-line leadership and succession planning

- Conduct performance reviews and capability assessments





Commercial & Financial Responsibilities

- Coordinate invoicing and billing with central teams

- Ensure timely collections and reduction in debtor days

- Monitor credit control and billing accuracy

Key Skills & Competencies

- Robust troubleshooting and problem-solving skills

- Excellent communication and stakeholder management

- Commercial awareness (AMC, CAMC, BOQ, costing)

- Project planning, mobilization, and transition management

- Ability to handle pressure and crisis situations

Key Stakeholders

- Internal: Branch teams, HO, finance, HR

- External: Clients, vendors, statutory authorities

📌 Senior Manager - Business Operations - Technical (Andhra Pradesh)
🏢 UPDATER SERVICES- UDS
📍 Andhra Pradesh