Experience and Technical Skills

· 5–7 years of relevant hands-on experience in IT infrastructure management, Microsoft Windows Server and Linux Server administration and troubleshooting.

· Good working knowledge of LAN, switches, routers, IP addressing, TCP/IP and network troubleshooting.

· Hands-on experience in firewall administration and troubleshooting, preferably SonicWall.

· Experience supporting call center infrastructure (optional), including Dialer systems, SIP lines and internet connectivity will be highly desirable.

· Familiarity with UPS systems, power backup arrangements and vendor-led maintenance.

· Knowledge of data backup, antivirus/endpoint protection, patch management.

· Experience coordinating with external IT service providers and managing technical escalations.

1. Key Roles and ResponsibilitiesA. Server and IT Infrastructure Management

· Manage, maintain and troubleshoot Microsoft Windows Server (Active Directory, DNS and Group Policy Objects). · ViciBox Server Suite on OpenSuSE (Dialer Server).

· Monitor server performance, availability, storage, system resources and critical services.

· Manage user accounts, access permissions, shared folders and related services, including Active Directory, wherever deployed.

· Ensure regular data backups, verify backup completion and coordinate recovery activities when required.

· Perform preventive maintenance, OS updates and patching and infrastructure health checks.

B. LAN, Network and Firewall Management

· Configure, monitor and troubleshoot SonicWall Firewall, including access rules, VPN and security policies, intrusion prevention and bandwidth optimization as applicable.

· Manage and troubleshoot LAN connectivity, network switches, routers and structured cabling and Wi-Fi access points in the premises.

· Diagnose network connectivity issues affecting desktops, servers and call center operations.

· Monitor network traffic/performance and investigate connectivity, latency and access-related issues.





· Coordinate with internet service providers (ISPs) for prompt resolution of connectivity issues, outages and service restoration.

· Implement and monitor IT security practices, access controls, antivirus/endpoint protection and system updates.

C. Desktop and End-User Support

· Ensure smooth functioning of approximately 100 Desktop Computers and remote computers, including operating systems, applications, peripherals and network connectivity.

· Diagnose and resolve hardware, software, printer, email login and connectivity issues.

· Establish preventive maintenance schedules for desktops and other IT equipment.

· Maintain an accurate inventory of desktops, software licenses, IP address allocations, spares, servers, networking equipment, peripherals and other IT assets.

· Ensure timely installation, configuration and replacement of IT equipment as required.

D. Email Cloud Server Management· Email User Management, Email Service Maintenance, Security, Delivery, and Reporting. E. Call Centre Dialer and Telephony Management (Optional and added advantage)

· Maintain and troubleshoot the call center Dialer system to ensure uninterrupted auto-dialing call center operations.

· Diagnose Dialer-related connectivity, configuration, system performance and user issues; coordinate with the Dialer vendor where required.

· Manage and troubleshoot and coordinate with telecom operators (ILL links, SIP trunks) and service providers for SIP/ILL line faults to maintain primary and secondary internet lines, SLA compliance, call connectivity issues and service disruptions with minimal downtime.

F. CCTV and Biometric and Door Access Control System Configuration, Maintenance and UPS and

Power Backup Management and IT Asset and Inventory Management.

Educational Qualification· Any degree / diploma in Computer Science/ Electronics and Communication or a related field, along with either an MCSE or CCNA certification.

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages

- Commuter assistance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Senior Executive IT Infra (Navi Mumbai)
🏢 Banashankari Designer Studio
📍 Navi Mumbai