Job highlights

- Education: Minimum Required Degree: Graduate.

- Preferred Degree: Any bachelors degree.

- Experience: Candidate must have minimum 1 year of experience on paper. Should be only from International Voice background. Good Academic record (50% or above)

- Experience in client management will be considered a significant advantage.

Job Summary

The Gallagher Center of Excellence is on the lookout for dynamic Claims Reporting Senior Analysts to join our esteemed Claims team. As the pivotal Sr Analyst - Claims Reporting, you will be entrusted with the mission of delivering unparalleled customer service, adept claims assistance, and meticulous compliance and documentation across diverse geographies.

Your role is crucial in ensuring the seamless transition and delivery of various shared services functions to our internal stakeholders, all while championing a culture of excellence. Furthermore, you will play a key role in nurturing a collaborative environment, fostering continuous improvement, and maintaining a steadfast focus on customer satisfaction within the shared services team. This position offers the unique opportunity to engage with teams across the US, UK, and New Zealand.

Experience in client management will be considered a significant advantage.

Responsibilities

- Excellent communication skills (interpersonal, verbal, presentation, written email)

- Able to work with Supervisor and virtual teams with team-oriented efforts

- Ability to prioritize, manage and deliver on multiple projects simultaneously

- Strong bias towards action, flexible, resourceful and able to operate effectively within a dynamic and fast-paced environment

- Positive attitude, team player, self-starter, initiative driven, ability to work independently

- Identification of process gaps and steps to mitigate with optimum accuracy





- Compile and present reports on customer service activities and performance metrics

- Collaborate and maintain strong inter-team relationships

Qualifications

- Education: Minimum Required Degree: Graduate

- Preferred Degree: Any bachelors degree

- Certificate: Customer Service - Need to have/ Insurance Domain knowledge - Good to have

- Experience: Candidate must have minimum 1 year of experience on paper

- Should be only from International Voice background

- Good Academic record (50% or above)

Knowledge, Skills and Ability

- Excellent Communication

- Interpersonal Skills

- Problem-Solving Skills

- Time Management Skills

- Technical Skills

- Empathy

- Adaptability

- Attention to Detail

- Teamwork

- Resilience

Competencies

- Communication

- Customer Focus: Effectively convey information and actively listen to clients, prioritizing their needs and building strong relationships to enhance satisfaction and loyalty.

- Problem Solving

- Collaboration: Proactively identify and resolve issues while working seamlessly with internal teams to deliver comprehensive and effective solutions.

- Proactiveness

- Innovation: Anticipate customer needs and drive creative solutions to enhance service delivery and stay ahead in a competitive market.

- Accountability

- Flexibility: Take responsibility for actions and outcomes while adapting to changing circumstances to meet client and organizational needs effectively.

- Planning Prioritization: Strategically organize tasks and allocate resources to efficiently manage time and focus on the most critical activities to achieve goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst - Claim Operations (Pune)
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