Job Title: Saviynt L3 Engineer

Role: Saviynt L3 Support Engineer / Technical SME

Identity Governance and Administration (IGA)

Support Level: L3 Production Support, Troubleshooting and Engineering

Location - Mumbai and Gurugram

Notice Period - 15 to 60 days can be considered

Experience and Qualifications

- 5–8 years of overall IAM/IGA experience, preferably with 3+ years of hands-on Saviynt experience.
- Proven experience in L3 production support for enterprise IGA implementations.
- Solid understanding of identity lifecycle management, access governance, and application provisioning.
- Experience handling critical production incidents and meeting SLA commitments.
- Experience with enterprise application onboarding, integration troubleshooting, and production deployments.
- Ability to independently investigate complex technical issues and drive permanent resolutions.
- Saviynt certification is preferred but not mandatory.

2. Key Responsibilities

A. L3 Production Support

- Handle complex L3 incidents, service requests, and problem tickets related to Saviynt Enterprise Identity Cloud (EIC).
- Troubleshoot critical issues related to user provisioning, deprovisioning, access requests, certifications, and account reconciliation.
- Perform root cause analysis for recurring incidents and implement permanent fixes.
- Analyze application logs, job execution details, provisioning failures, connector errors, and workflow issues.
- Support P1/P2 incidents, participate in bridge calls, and provide timely technical updates.
- Ensure compliance with SLA, incident management, change management, and problem management processes.

B. Saviynt Configuration and Administration

- Troubleshoot and maintain Saviynt workflows, access request processes, approval chains, and business rules.
- Support identity lifecycle processes, including Joiner, Mover, and Leaver (JML).
- Configure and troubleshoot analytics, campaigns, access reviews, and certification processes.
- Investigate issues involving roles, entitlements, access policies, user accounts,



and identity attributes.
- Support configuration changes, platform enhancements, and production releases.

C. Application Integrations and Provisioning

- Troubleshoot Saviynt integrations with Active Directory, LDAP, SAP, databases, REST APIs, and other enterprise applications.
- Diagnose account aggregation, entitlement import, reconciliation, and provisioning failures.
- Analyze connector configurations, connection settings, API responses, and transformation logic.
- Support application onboarding, connectivity validation, and integration testing.
- Resolve issues related to account correlation, orphan accounts, duplicate identities, and entitlement mismatches.

D. Advanced Technical Troubleshooting

- Troubleshoot complex SQL queries, Saviynt analytics, data transformations, and identity attribute mapping.
- Investigate failed scheduled jobs, long-running tasks, stuck requests, and reconciliation discrepancies.
- Analyze REST API calls, JSON payloads, HTTP response codes, and integration errors.
- Identify performance bottlenecks and recommend configuration or process improvements.
- Support custom connector troubleshooting and integration enhancements using Saviynt Connector Framework where applicable.

E. Governance, Compliance and Security

- Troubleshoot access certification campaigns, SoD violations, policy evaluation, and access review issues.
- Support audit requests, compliance reporting, and access governance controls.
- Ensure least-privilege access and appropriate segregation of duties.
- Review production changes and ensure adherence to security and change management standards.

F. L3 Escalation and Team Collaboration

- Act as the final technical escalation point for L1/L2 support teams.
- Provide technical guidance, knowledge transfer, and mentoring to support engineers.
- Prepare RCA documents, known-error records, SOPs, and technical runbooks.
- Coordinate with application owners, infrastructure teams, vendors, and business stakeholders.
- Identify automation opportunities to reduce recurring incidents and manual operational effort.

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