Primary Responsibilities

- Configure and customize Salesforce applications using declarative tools such as Flows, Validation Rules, Approval Processes, Process Builder, Reports, Dashboards, and Page Layouts.
- Support implementation and enhancement of applications built on the Salesforce platform.
- Gather business requirements from stakeholders and translate them into scalable Salesforce solutions.
- Create and manage custom objects, fields, profiles, permission sets, record types, and related configurations.
- Maintain system integrity, data quality, security settings, and user access controls within Salesforce.
- Perform configuration testing, user acceptance testing (UAT) support, and issue resolution.
- Collaborate with developers, business analysts, QA teams, and project stakeholders during implementation activities.
- Prepare and maintain functional documentation, configuration documents, SOPs, and release notes.
- Provide end-user support, troubleshoot system issues, and ensure timely resolution of tickets.
- Participate in system upgrades, deployments, release management, and continuous improvement initiatives.




- Stay updated with Salesforce platform releases, new features, and industry best practices.

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Education

- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
- Salesforce certifications such as Salesforce Administrator or Salesforce Advanced Administrator will be an added advantage.

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Experience

- Minimum 2 years of hands-on experience in Salesforce administration and configuration.
- Experience working on Salesforce Sales Cloud, Service Cloud, or custom platform applications.
- Solid understanding of Salesforce declarative capabilities and platform functionality.
- Experience in requirement analysis, system configuration, testing, and user support.
- Prior experience in Life Sciences, Clinical, Healthcare, or regulated domain projects will be an added advantage.

Skills: service cloud,salesforce admin,sales cloud

📌 Salesforce Administrator (Bengaluru)
🏢 Arohana Tech Solutions Private
📍 Bengaluru