We are seeking a highly motivated and customer-focused individual to join our inbound sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying opportunities to upsell or cross-sell products/services.

Responsibilities:

- Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.
- Provide accurate and helpful information regarding products, services, pricing, and promotions.
- Accurately process orders, payments, and returns.
- Identify and address customer needs, proactively suggesting relevant products or services.
- Maintain accurate records of customer interactions in the CRM system.
- Contribute to a positive and team-oriented team environment.
- Stay updated on product knowledge, company policies, and industry best practices.
- Proactively identify areas for process improvement and contribute to solutions.

Qualifications:

- High school diploma or equivalent
- Minimum of 1 year of experience in sales.




- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution skills.
- Proficiency in using computers and CRM software.
- Ability to work effectively in a fast-paced environment.
- Ability to multitask and prioritize effectively.
- Ability to work independently and as part of a team.
- Strong work ethic and commitment to exceeding expectations.

Note :

Great work life balance

Full time Work From Office

No Cab Facility Available

Interested candidates can also share their resume at [email protected].

Job Type: Full-time

Pay: ₹25,000.00 - ₹55,000.00 per month

Benefits

- Provident Fund

Application Question(s):
- This job is strictly night shift only. Are you comfortable with that?

Experience:
- US sales: 1 year (Required)

Language:
- English (Required)

Work Location: In person

📌 Sales Representative - US Shift (Noida)
🏢 LightFire Solution
📍 Noida