Job highlights

- Graduation with relevant certifications like NISM/IRDA/NCFM/JAIIB/CAIIB preferred, 0-5 years sales experience in Banking & Financial Services, knowledge of Retail Banking and regulatory guidelines
- Source quality current accounts, achieve customer acquisition targets, cross-sell banking and asset products, ensure compliance with KYC and sales norms, maintain customer relationships and referrals

Grade

Senior Officer AM

Business Unit

Retail Banking

Department

Service Management

Reporting to

Senior Sales Manager

Management Band

Juinor Management

Division

Manager to Vice President

Core Responsibilities

- To ensure sourcing of quality current accounts with higher product mix (higher CASA variants), segments and constitution mix
- To achieve monthly customer acquisition target
- To cross- sell other Banking and Asset products
- To cross-sell TPP products to the acquired customers
- To maintain good relationship with the customers and seek referrals
- To ensure right product to customer, a/c opening in defined TAT, high FTR, M+1 activation and follow up use of account for business transactions
- To ensure proactive registration & activation of acquired customers to direct banking channels
- To assist the Cluster Sales Leader Business in catchment mapping & scoping exercise and provide regular feedback to CSLB/Seniors on opportunities customer needs competition benchmarking
- To abide by the selling norms defined by the organization and adherence to guidelines by internal & external regulators
- To adhere to sales process & KYC Norms of the bank

Minimum Qualifications

Graduation (Post Graduate preferred)

Professional Certifications

NISM/ IRDA/ NCFM/JAIIB/CAIIB & such relevant certifications will be an added advantage

Skills

- Good written and verbal communication skills
- Excellent networking & interpersonal skills




- Sensitive to issues of confidentially and compliance
- Market knowledge of Retail Banking or Consumer Banking or Branch Banking
- Knowledge of regulatory guidelines

Years of Experience

- 0 - 5 years work experience in sales role (Banking & Financial Services Organizations preferred)

Core Competencies

Competency Name

Behaviors

- Customer Focus
- Listens to and demonstrates an understanding of customers stated needs
- Delivers customer value through timely and quality execution
- Develops an understanding of problems and employs existing or new methods to find solutions
- Professional Entrepreneurship
- Takes proactive and constructive action at work with little or no direction from others
- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
- Drive for Results
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions
- Displays a sense of urgency to deliver outcomes as per stated timelines
- Reacts to challenges by displaying an optimistic demeanor
- Influence and Impact
- Uses simple persuasion techniques to achieve the desired result action commitment from others
- Responds to stated requirements of internal/ external stakeholders by keeping a solution oriented mindset
- Quality Focus
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work




- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement

Leadership Competencies

Competency Name

Behaviors

- Lead the way
- Displays awareness and understanding of the external environment relevant to own area of work and is able to assess their impact on the business in which he operates
- Translates the Banks vision to own sphere of work and defines plan for achievement of the growth and scale objectives
- Actively seeks, identifies and promotes opportunities to try out recent ideas
- Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand
- Lead and Develop people
- Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance
- Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority
- Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support
- Enables Change
- Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches
- Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition
- Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety

Technical Competencies

- He should have understanding of basic MS office

Interested candidates can share their resume on - (phone hidden) / [email protected]

📌 Sales Officer CASA (Bengaluru)
🏢 Yes Bank
📍 Bengaluru