TLC | Sales Associate| Role profile | www.tlcgroup.com

Job Purpose

Role Details

Role

Sales Associate

Sales Manager

Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed.

Reports to

Membership Enrolments, Membership revenue, Program Profit, CSAT score and renewal percentage. Attrition percentage

Client Relationship and Reporting

Compensation

KPIs

Competitive fixed compensation with in-built monthly incentive structure.

Location

At Luxury Hotels across metros and mini metros

Key Responsibilities

1. To represent the Program and the organization at the hotel.
2. Manage a small Club Ambassador team and provide leadership and guidance to them
3. Responsible for enrolments of walk in and other customers into the Membership.
4. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment.
5. Engagement with Members walking into the hotels to build a relationship.
6. Coordination with the hotel teams for reservation and other requests and responding back to the customers.
7.



Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis.
8. Understanding Program performances and always presenting that in an articulate manner to the hotel teams to build the value of the Program and the company with those stakeholders.

9. Ensuring confidentiality of all company information is always maintained.

Education, Experience and Competencies

Education

Critical Competencies

Behavioral

Technical

Required: Bachelors degree preferably in hotel, airline of travel management

Inspiring to teams

Influencing for sales

Collaborating with clients and TLC

Teams

Innovating with clients

Driving Agility

Experience

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Hospitality domain knowledge

Team building and talent development

Excellent inter-personal skills

Excellent command over verbal English

Tech friendly

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Excellent social and verbal communication skills in English.

Self-motivated, smart, confident with excellent presentation skills.

Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage.

Growing Value

1

¢

Willing to work on roasters including weekend

📌 Sales Associate (Bengaluru)
🏢 TLC DigiTech
📍 Bengaluru