Client Retention & Sales Specialist

⚠ READ BEFORE APPLYING: Only candidates with relevant B2B Sales & Client

Retention experience should apply. Candidates without the same/relevant experience are requested not to apply.

Experience: 1–5 Years

Company: www.kredily.com

Location: Bangalore, HSR Layout, Sector 7

Department: Sales

English & Hindi speaking is a MUST.

About the Role

We are looking for a Senior B2B Sales & Retention Specialist who will be responsible for driving B2B sales, managing key customer relationships, improving customer retention, and identifying opportunities for upselling and cross-selling.

The ideal candidate should have strong B2B sales experience, excellent communication and negotiation skills, and a customer-first approach. Experience in HRMS, Payroll, SaaS, or B2B technology products will be an added advantage.

Key Responsibilities

B2B Sales

Identify and generate recent B2B sales opportunities through outbound and inbound channels.

Manage the complete sales cycle from prospecting to closure.

Conduct product demos and presentations to prospective clients.

Understand customer requirements and recommend suitable solutions.

Negotiate pricing, terms, and commercial agreements to achieve sales targets.

Maintain an accurate sales pipeline and ensure timely follow-ups.

Customer Retention & Account Management

Build and maintain strong relationships with existing B2B customers.

Act as a key point of contact for assigned customers and understand their business needs.

Proactively identify customer concerns and coordinate with internal teams for resolution.

Monitor customer engagement, satisfaction, renewals, and potential churn risks.

Develop and execute strategies to improve customer retention and renewal rates.

Conduct regular customer check-ins and business reviews.

Upselling & Cross-Selling

Identify opportunities to upsell additional products, modules, features, or services.

Drive cross-selling opportunities within existing accounts.





Understand customer growth plans and position relevant solutions accordingly.

Maximize customer lifetime value and account revenue.

Reporting & Performance

Achieve monthly and quarterly sales, renewal, retention, and revenue targets.

Maintain CRM records, customer information, activities, and sales forecasts.

Track key metrics such as conversion rate, retention rate, renewal rate, churn, and revenue growth.

Share regular performance reports and market/customer insights with management.

Required Skills & Qualifications

Bachelor's degree in Business, Marketing, Sales, or a related field.

1–5 years of experience in B2B sales, SaaS sales, account management, or customer retention.

Proven track record of achieving sales and revenue targets.

Strong communication, presentation, negotiation, and relationship-management skills.

Experience managing the complete B2B sales cycle.

Strong analytical and problem-solving abilities.

Comfortable working with CRM and sales tools.

Ability to work independently and collaborate effectively with cross-functional teams.

Preferred Experience

Experience in SaaS, HRMS, Payroll, FinTech, or other B2B technology products.

Experience handling SME and enterprise customers.

Experience in renewals, customer success, upselling, and cross-selling.

Strong understanding of B2B buying processes and decision-makers.

Key Performance Indicators (KPIs)

New B2B revenue generated

Monthly/quarterly sales target achievement

Customer retention and renewal rate

Churn reduction

Upsell and cross-sell revenue

Customer lifetime value

Sales conversion rate

Pipeline value and accuracy

Customer satisfaction

What We Offer

Performance-driven career growth

Competitive compensation with incentives

Opportunity to work with a growing B2B SaaS business

Exposure to sales, customer success, and strategic account management

Collaborative and growth-oriented work environment

If you're interested Kindly fill out the Google form at the link below https://docs.google.com/forms/d/e/1FAIpQLSe9qcVO5jPt

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Vp-0017OuNdL9zVwuIN8BVSv

CChnMDhngAXPw/viewform

📌 Retention & Sales Specialist (Bengaluru)
🏢 Kredily
📍 Bengaluru