Looking for a job in a Quality Audit role? Like to assign yourself...

- Conduct ticket audits against the defined process & quality parameters; based on the sampling criteria set.
- Achieve weekly/monthly CTQ audit coverage and analysis targets.
- Track dispatch bucketization basis RYG & plan on the MOM performance improvement for the R & Y bucket.
- Prepare weekly/monthly audit analysis or dashboards.
- Discuss audit findings and improvement areas with region team leads and SDMs.
- Deliver coaching sessions/team briefings basis the audit findings.
- Flag non‑compliance issues and recommend corrective measures.
- Coach agents on process gaps and recommend targeted improvements.
- Communicate findings clearly and constructively via audit feedback & huddles.
- Conduct escalation RCAs and analyze negative customer sentiment.
- Suggest process improvements and compliance measures to enhance service quality.

Requirements:





- C1 English
- Ability to transfer complex things in a straightforward manner
- Experience in preparing reports and maintaining documentation to communicate progress and achievements to stakeholders

Benefits:

- Buddy program
- Onboarding program

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Quality Support Specialist (Karnataka)
🏢 Hemmersbach
📍 Karnataka