We are looking for a motivated and customer-oriented Program Success Manager to join our team at Kidvento Education and Research.
Roles and Responsibilities:
- Build and maintain solid customer relationships through onboarding, training, and ongoing support.
- Provide product training and help customers maximize the use of our solutions.
- Address customer queries and resolve issues promptly.
- Monitor customer satisfaction and identify opportunities for improvement.
- Maintain customer records and manage CRM systems.
- Prepare reports and dashboards to analyze customer data.
- Communicate with customers through calls, emails, and other channels.
- Travel to client locations within the assigned region as required.
Desired Candidate Profile:
- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Strong organizational, time-management, and problem-solving abilities.
- Customer-focused mindset and willingness to learn.
- Basic knowledge of MS Office and an interest in learning CRM tools.
- Willingness to travel to client locations.
How to Apply: Interested candidates can apply through our company application portal: [Insert Keka Application Link]