We are seeking dynamic, customer-oriented individuals to join our team as Process Associates for our night-shift voice operations. In this role, you will manage both inbound and outbound customer communications, ensuring a high standard of service and support.
Job Location: Tirunelveli (Work From Office)
Shift Timings: Night Shift Only | 20:30 Hrs to 06:30 Hrs
Remuneration: 1.8 LPA to 2.50 LPA (dependent on experience and interview performance)
Role & Responsibilities
Customer Support: Handle inbound and outbound calls professionally to resolve customer inquiries and provide exceptional service.
Workflow Compliance: Adhere strictly to approved workflows and organizational guidelines when responding to customer queries.
Collaboration: Work effectively with team members and cross-functional teams to meet performance targets and maintain service quality. Relationship Building: Maintain a friendly, empathetic, and professional behaviour to build positive relationships with customers.
Candidate Profile & Skills Required:
Prior experience in a call center setting is highly ideal. However, candidates with experience in any industry,
as well as motivated freshers, are welcome to apply.
Communication: Excellent verbal communication skills in English (clear and accurate) are mandatory.
Language Proficiency: High proficiency in English and multiple regional languages, specifically Hindi, Telugu, and Malayalam, will be highly preferred.
Geographic Requirement:
This position is strictly open to candidates currently residing in or native to Tirunelveli, Tamil Nadu.
How to Apply:
If your profile aligns with these requirements and you are interested in pursuing this opportunity, please share your updated CV along with your current contact number for further review at
[email protected] or
[email protected]
Pay: ₹180,000.00 - ₹240,000.00 per year
Application Question(s)
- What is your exact location? (Example: Tirunelveli - Palayamkotai)
- Are you willing to work in Night Shift? Apply only if you are willing.
- 10 Digit Mobile numeber
- Your email id
Location:
- Tirunelveli, Tamil Nadu (Required)
Work Location: In person
📌 Process Associate (Voice Process & Non-voice - Night Shift) (Tirunelveli)
🏢 Thanas Tech
📍 Tirunelveli