: Oracle Fusion Application Support Engineer

Experience: 3-4 Years

Location: Hyderabad / Pune

Work Model: Remote

Joining: Immediate Joiners preferred

Shift: Candidates should be flexible to work in shifts

Interview Process

- Round 1: Virtual
- Round 2: Virtual
- Round 3: Face-to-Face interview at the client office is mandatory

Candidates must be available to attend the final F2F interview in Hyderabad or Pune, as applicable.

Role Overview

We are looking for an Oracle Fusion Application Support Engineer with 34 years of experience in Oracle Fusion Cloud ERP and strong functional/support knowledge across Financials, General Ledger (GL), and Procurement modules.

The role involves application/production support, troubleshooting, incident resolution, user support, and coordination with business and technical stakeholders.

Key Responsibilities

- Provide application and functional support for Oracle Fusion Cloud ERP.
- Troubleshoot and resolve incidents and service requests within defined SLAs.
- Support Oracle Fusion Financials, General Ledger (GL), and Procurement modules.
- Perform troubleshooting and Root Cause Analysis (RCA)



for production issues.
- Handle incidents, problems, requests, and escalations in an ITIL/ITSM environment.
- Work directly with business users to understand and resolve functional/application issues.
- Coordinate with functional, technical, and support teams for complex issue resolution.
- Provide guidance and training to users on Oracle Fusion functionality.
- Maintain documentation for incidents, resolutions, known issues, and support activities.
- Identify opportunities for process improvement and better utilization of Oracle Fusion functionality.

Required Skills
- Oracle Fusion Cloud / Oracle ERP Cloud
- Oracle Fusion Financials
- General Ledger (GL)
- Oracle Fusion Procurement
- Application Support / Production Support / Functional Support
- Incident & Problem Management
- Root Cause Analysis (RCA) & Troubleshooting
- ITIL / ITSM
- Exposure to ServiceNow / Remedy / similar ticketing tools
- Robust communication and stakeholder management skills

📌 Oracle Fusion Functional Consultant (Finance) (Hyderabad)
🏢 Allegis Group
📍 Hyderabad