Please note: Do not consider or mistake this position for a backend or sales role. Instead, it is an operations role that involves patient coordination, customer service, and product briefings to help individuals with their medical concerns and access various medical services. Additionally, you must ensure they understand that before taking any service, they first need to activate their plan.

Company Overview

Oxxy is a highly progressive, rapidly growing healthcare brand with a vast nationwide presence and over 2 million paying customers. We provide innovative, complementary solutions to traditional healthcare insurance. As we scale toward unicorn status, we are expanding our New Delhi team and offering exceptional career growth, competitive pay, and valuable networking opportunities.

Role Summary

We are seeking a full-time, on-site Operations Executive based at our Nizamuddin East office in New Delhi. This vital role focuses on delivering high-quality customer service, addressing medical inquiries, help customer with activation prcoess, product briefing, handle service, and driving growth by introducing customers to our subscription products.

Key Responsibilities

1. Manage Customer Service & Medical Care

- Serve as the primary point of contact for patient queries and concerns.
- Guide customers with empathy-driven support regarding their medical healthcare needs.
- Handle high-volume inbound inquiries with professional care and efficiency.

2. Conduct Product Briefings & Conversion

- Educate customers on Oxxy’s retail medical subscription plans.




- Deliver clear product briefings highlighting the value of our solutions. Assist them with the plans activation process.
- Assist customers seamlessly through the subscription purchase process to meet conversion.

3. Optimize Daily Operations

- Execute customer onboarding and introductory welcome calls.
- Facilitate swift, accurate medical appointment,service empanlement and lab test bookings.
- Resolve customer issues promptly to maintain high satisfaction metrics.

Core Qualifications

- Education: Bachelor's degree in Healthcare Operations or a related field.
- Experience: 2 to 5 years of experience in customer service or healthcare operations.
- Communication: Native or skilled proficiency in both English and Hindi.
- Skills: Strong interpersonal skills, analytical mindset, and data-driven problem-solving.
- Location & Availability: Must be able to work full-time on-site in Nizamuddin East and join immediately.

Please Note: Studied at a reputed B-school. Graduation completed from a top-tier college. Only eligible candidates may apply

- Company Name: Enoch Enterprises LLP
- Employment Type: Full-time
- Schedule: Monday to Saturday (6 days a week)
- Office Location: Nizamuddin East, New Delhi
- Compensation: upto 3.6 LPA (upto 30,000 per month based on interview)
- Immediate Joiner
- Please share your cv at (phone hidden), if ready to join quickly and matches the above highligted parameters. Apply only if comfortable under 30 k salary, and can speak well with the customer. Also, can join immediately.

📌 Operations Executive (New Delhi)
🏢 Enoch Enterprises
📍 New Delhi