Operations CoordinatorCompany: A&S; Management Consultancy

Location: Kochi, Kerala, India

Employment Type: Full time

Work Mode: On-site

Company DescriptionA&S; Management Consultancy, based in Bahrain, is a trusted partner for organizations seeking expert management consultancy services. The firm combines deep knowledge of local market dynamics with global best practices to deliver strategic, tailored solutions. Its services include business advisory, company formation and amendments, company liquidation, and accounting and bookkeeping support for businesses at various stages of growth.

As an authorized Zoho Partner, A&S; provides integrated Zoho solutions to streamline business operations, improve productivity, and support digital transformation. With a client-centric approach, the company focuses on helping businesses overcome challenges and achieve sustainable, long-term growth.

Role DescriptionThe Operations Coordinator will be responsible for supporting the smooth day-to-day operations of consultancy services, client management, administrative activities, and business development. This is a full-time, on-site role based in Kochi.

The role involves coordinating operational workflows, maintaining documentation, assisting with basic accounting activities, managing client communications, tracking leads, conducting product demonstrations, and following up with prospective customers to support sales conversion.

The ideal candidate should be organized, proactive, comfortable multitasking, and capable of coordinating with clients and internal teams while maintaining high standards of service and operational efficiency.

Key Responsibilities

- Coordinate daily operational activities and ensure timely completion of assigned tasks.
- Manage client communications, inquiries, appointments, meetings, and follow-ups.
- Maintain company records, client documentation, reports, and project-related information.
- Assist with basic accounting activities, including invoice preparation, expense tracking, payment follow-ups, and maintaining financial records.
- Manage incoming leads,



maintain the CRM database, and follow up with prospective clients.
- Conduct product demonstrations and presentations for Zoho applications, ERP systems, and other business software solutions.
- Understand customer requirements, explain suitable solutions, address basic objections, and support lead conversion and deal closing.
- Coordinate with technical and implementation teams to track project progress and ensure timely delivery.
- Prepare operational reports, update performance metrics, and monitor pending tasks.
- Provide administrative support, including scheduling, documentation, and office coordination.
- Handle multiple responsibilities simultaneously while prioritizing urgent tasks and meeting deadlines.
- Identify operational gaps and suggest improvements to internal processes and customer experience.
- Support sales and business development activities to help the company achieve its business objectives.

Qualifications and Skills
- Operations Management: Ability to coordinate workflows, manage daily activities, prioritize tasks, and ensure adherence to internal processes.
- Communication Skills: Excellent verbal and written communication skills for interacting with clients, colleagues, and prospective customers.
- Lead Management and Closing Skills: Ability to follow up on leads, understand customer requirements, handle objections, negotiate professionally, and convert prospects into customers.
- Product Demonstration Skills: Confidence in conducting software demonstrations and presentations, particularly for Zoho applications, ERP systems, and business management solutions.
- Basic Accounting Skills: Understanding of basic accounting principles,



invoice preparation, expense tracking, payment follow-ups, and financial record maintenance.
- Multitasking and Time Management: Ability to manage multiple assignments, handle competing priorities, meet deadlines, and coordinate operations, administration, accounting, and sales activities.
- Customer Service: Ability to handle customer inquiries professionally, resolve routine issues, and maintain positive client relationships.
- Analytical Skills: Ability to track leads, monitor performance indicators, prepare reports, and support business decisions.
- Administrative Skills: Experience in maintaining records, preparing documents, scheduling meetings, and supporting office operations.
- Technical Proficiency: Working knowledge of MS Office, Excel or Google Sheets, CRM systems, and ERP software. Familiarity with Zoho applications is an advantage.
- Teamwork and Adaptability: Ability to work independently and collaboratively, learn new systems quickly, and adapt to changing business requirements.

Preferred Qualifications
- Diploma or bachelor's degree in Business Administration, Management, Accounting, Marketing, or a related field.
- Prior experience in operations coordination, customer support, inside sales, business development, or software consultancy is an advantage.
- Experience with Zoho products, ERP software, accounting systems, or CRM platforms is desirable.
- A target-oriented mindset with an interest in customer engagement, software solutions, and business growth.

Ideal Candidate ProfileWe are looking for a responsible, organized, and proactive professional who can manage daily operations while supporting customer relationships and business development. The candidate should be comfortable with basic accounting, multitasking, software demonstrations, lead follow-ups, and sales conversion activities. The ideal candidate will combine strong coordination and administrative abilities with a customer-focused approach and a willingness to learn business software solutions.

📌 Operations Coordinator (Kochi)
🏢 Au0026S MANAGEMENT CONSULTANCY
📍 Kochi