EDZER is a career services company helping job seekers across India with resumes, LinkedIn profiles, and career growth support. We are looking for a dependable, organised Operations Executive to keep our post-sale journey smooth and our clients happy.

Role Overview:

The Operations Executive will own the post-sale experience: from the moment a client makes a purchase to the final delivery. You will coordinate with the delivery team, make sure every task is completed on time, handle client queries confidently, and keep day-to-day operations running without hiccups. You will also support the hiring process whenever the team needs it.

Key Responsibilities:

- Manage the complete post-sale process for every new client, including onboarding, collecting required details, and sharing timelines.
- Coordinate with internal teams to ensure orders move smoothly from sale to delivery.
- Maintain accurate records of client orders, statuses, and communication.
- Track all client deliverables and ensure they are completed and shared within committed timelines.
- Follow up with the delivery team on pending or delayed tasks and escalate when required.




- Respond to client queries over calls, WhatsApp, and email with confidence, clarity, and a professional tone.
- Handle client concerns, revision requests, and feedback politely and resolve them promptly.
- Support the sales and marketing team with operational coordination when needed.
- Assist with the hiring process as and when required: sourcing, screening, scheduling interviews, and coordinating with candidates.
- Help onboard new team members and share process details.

Requirements:

- Graduate in any discipline.
- 1–3 years of experience in operations, client servicing, or customer support (freshers with strong communication skills may be considered).
- Excellent written and spoken communication in English and Hindi.
- Confident, polite, and qualified in handling client conversations.
- Strong follow-up skills and the ability to manage multiple tasks and deadlines.
- Good problem-solving ability and a sense of ownership.

How to apply:

Share your resume on [email protected] or [email protected].

📌 Operations Assistant (New Delhi)
🏢 EDZER
📍 New Delhi