Spriggo is a growing children's lunchware brand with customers across the world. We're a small, ambitious team building thoughtfully designed products and a business that runs just as thoughtfully behind the scenes. We're looking for someone who enjoys making things work better. Someone who notices the details, questions unnecessary costs, takes ownership when things go wrong and is always looking for smarter ways to get things done.

This is a hands-on role combining day-to-day execution with big-picture thinking. You'll work directly with the founder and play an important part in shaping how Spriggo operates as we grow.

Key Responsibilities:

- Order Fulfillment & Daily Operations: Monitor day-to-day order processing at our third-party logistics (3PL) warehouses, ensure timely dispatch and delivery of customer orders, track shipments in transit and proactively resolve delays and fulfillment issues.
- Operational Oversight: Own and monitor the performance of our international warehouses and logistics providers. Proactively evaluate whether existing arrangements remain competitive and effective and recommend changes when needed.
- Cost Control & Optimization: Audit warehouse invoices, shipping charges and supplier costs; identify billing errors, recover overcharges, negotiate better rates and continuously pursue cost savings.
- Inventory & Logistics: Manage inventory visibility and replenishment planning across markets. Coordinate international shipments, freight forwarders, distributor orders and shipping documentation, ensuring accuracy and timely execution.
- Customer Experience: Manage customer inquiries and resolutions.



Identify recurring issues and drive improvements in fulfillment quality, delivery experience and customer satisfaction.
- Procurement & Packaging: Source and evaluate packaging solutions, shipping materials and operational suppliers, balancing cost, quality, sustainability and customer experience.
- AI & Automation: Proactively leverage AI-powered tools, intelligent agents and workflow automation to streamline repetitive tasks, improve accuracy, reduce manual effort and build more efficient operational processes.
- SOPs & Process Development: Work with the founder to develop, document and refine standard operating procedures (SOPs) across operational functions, building structured, repeatable processes.
- Operational Performance & Improvement: Track key operational metrics, identify recurring issues and drive measurable improvements in cost, efficiency, reliability and customer experience.

What we're looking for:

- 3+ years of relevant experience in e-commerce operations, logistics, supply chain or a related field.
- Exceptional attention to detail, strong numerical skills and proficiency in Excel/Google Sheets.
- Solid commercial judgment, a cost-conscious mindset and healthy skepticism; someone who questions assumptions, verifies information and challenges discrepancies rather than accepting things at face value.




- Ability to balance hands-on execution with big-picture thinking and operational oversight.
- Proactive problem-solving, strong ownership and the ability to work independently.
- Ability to communicate clearly and professionally with international customers and partners, using AI and translation tools effectively to manage multilingual correspondence.
- AI & Automation Mindset. You should be comfortable adopting emerging technologies, with a strong inclination to identify automation opportunities and independently develop practical, technology-driven solutions.

Experience with international logistics, Shopify, international 3PLs, freight forwarding and AI/no-code automation tools is an advantage.

The Ideal Candidate:

The best operational wins often happen behind the scenes.

Finding a smarter way to ship, resolving a tricky customer issue, catching an incorrect charge or making a process run more smoothly; these are the details that make a business successful.

We're looking for someone who genuinely thrives on this kind of work. Someone who takes pride in getting the details right, understands how small improvements add up and knows that operational excellence is fundamental to a sustainable business and a great customer experience.

You bring healthy skepticism, strong commercial instincts and a natural curiosity about how things could be done better.

How to apply:

Please share your CV and a brief note describing your relevant operational experience, along with an example of a cost saving, process improvement or automation you've implemented via Linkedin or at [email protected]

📌 Operations & Customer Experience Lead (India)
🏢 Spriggo
📍 India