– RESTAURANT OPERATIONS MANAGER

Position: Restaurant Operations Manager

Department: Food & Beverage / Restaurant Operations

Location: Hotel Prayana, Kochi

Experience: Minimum 5 years in the hospitality industry

Reporting To: General Manager / Management

Job Summary

Hotel Prayana is looking for an experienced and result-oriented Restaurant Operations Manager to oversee the overall restaurant operations, manage staff, maintain service standards, improve customer satisfaction, and achieve business targets.

Key Responsibilities

- Restaurant Operations
- Manage daily restaurant operations and ensure smooth functioning.
- Maintain service quality, food presentation, cleanliness, and hygiene standards.
- Ensure proper opening and closing procedures.
- Staff Management
- Supervise restaurant staff and prepare duty rosters.
- Conduct staff briefings, training, and performance reviews.
- Maintain discipline, grooming, punctuality, and teamwork.
- Sales & Revenue
- Monitor daily sales, revenue, and operational expenses.
- Develop strategies to increase restaurant sales and customer footfall.
- Coordinate with the marketing team to implement promotional offers.
- Guest Satisfaction
- Ensure excellent guest service and hospitality.
- Handle customer complaints professionally and implement corrective actions.
- Build customer relationships and encourage repeat visits.
- Inventory & Cost Control
- Monitor food and beverage stock, wastage, and consumption.
- Coordinate with the Kitchen and Purchase departments.
- Maintain proper stock records and control operating costs.
- Quality & Compliance




- Ensure compliance with food safety, hygiene, and applicable licensing requirements.
- Conduct regular operational inspections.
- Ensure restaurant equipment and facilities are maintained properly.
- Reporting & Performance Tracking
- Prepare daily sales and operational reports.
- Monitor department KPIs and achieve assigned targets.
- Submit regular performance updates to management.

Qualifications & Requirements
- Minimum 5 years of experience in hotel or restaurant operations.
- Previous experience in restaurant management or F&B; operations is preferred.
- Strong leadership, communication, and team-management skills.
- Good knowledge of restaurant service standards, inventory control, and cost management.
- Ability to handle customer complaints and manage operational challenges.
- Knowledge of POS systems, billing, and sales reporting.
- Robust focus on guest satisfaction, revenue growth, and operational efficiency.

Key Performance Indicators (KPIs)
- Achievement of monthly sales targets.
- Customer satisfaction and complaint resolution.
- Food and beverage cost control.
- Reduction of wastage and stock discrepancies.
- Staff productivity, training, and retention.
- Restaurant cleanliness and service quality.
- Accuracy and timely submission of daily reports.

Application Details Interested candidates may contact the HR Department.

Contact Number: (phone hidden)

Location: Hotel Prayana, ESI Hospital Road, Kacheripady, opposite Ernakulam North Railway Station, Kochi – 682018.

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Operation Manager (Ernakulam)
🏢 HOTEL PRAYANA
📍 Ernakulam