About Us

Are you ready to be part of an exhilarating journeywith an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?

Hero Vired is your opportunity to join a premium learningexperience that offerscutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.

At Hero Vired , we firmlybelieve in the potential of every individual to achieve greatness. Leveraging the unparalleled expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape. Through immersive, industry-aligned programs, we empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangibleaccomplishments.

Our focus is to disrupt and reimagine traditional university education and upskilling for working professionals, achieved through impactful online certification and degree programs.

The illustrious Hero Group, boasting a diverse portfolio of businesses with a combined value of US$5 billion, spans sectors such as automotive manufacturing, finance, renewable energy, electronics manufacturing, and education. Under the umbrella of the Hero Group (BML Munjal family), you'll find renowned names like Hero MotoCorp, Hero FinCorp,Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and BML Munjal University.

Please visit www.herovired.com

Job Title: Manager – OJT Specialist

Location: Thane, Mumbai

Job Type:Full Time

Work Type: Work from Office

Experience Level:3 to 7 Years

Role Overview The OJT Specialist will be responsible for managing the complete On-the-Job Training (OJT) journey of fresher and newly trained Admission Counsellors, ensuring they transition effectively from training to live sales.

The role will focus on monitoring and improving counsellor performance during the critical 30/60/90-day period, identifying performance gaps, providing coaching and feedback, and working closely with Sales and Training teams to improve productivity, conversion, and overall sales readiness.

Key Responsibilities

1.OJT & New Joiner Onboarding:

- Own the OJT journey for newly onboarded and trained Admission Counsellors.




- Ensure smooth transition from classroom/product training to live calling and sales.
- Create and execute structured OJT plans for new joiners.
- Conduct regular floor observations, call audits, role plays, and coaching sessions.
- Identify knowledge, process, communication, and sales skill gaps during OJT.
- Work closely with Training and Sales Managers to ensure current joiners become productive within defined timelines.

2. 30/60/90-Day Performance Management

- Track and manage the performance of newly joined Admission Counsellors during their first 30, 60, and 90 days.
- Define and monitor key performance indicators such as:
- Calling productivity
- Lead engagement
- Connect and conversation rates
- Counselling quality
- Follow-up discipline
- Conversion performance
- Revenue / enrolment contribution
- Identify underperformers and create individual performance improvement plans.
- Conduct regular performance reviews and provide actionable feedback.
- Track improvement against agreed performance milestones.

3. Counsellor Performance Coaching

- Conduct regular 1:1 coaching sessions with Admission Counsellors.
- Review calls and identify areas for improvement in pitch, probing, objection handling, counselling and closing.
- Conduct mock calls and role plays based on real sales scenarios.
- Coach counsellors on handling learner objections, program positioning, follow-ups and conversions.
- Share performance insights with Sales Managers and recommend corrective actions.

4. Performance Tracking & Analytics

- Maintain daily/weekly OJT and performance trackers for new joiners.
- Prepare 30/60/90-day performance reports.
- Identify trends and common performance gaps across batches.
- Analyse individual and batch-level performance to identify training/coaching requirements.
- Provide regular MIS and performance updates to business and leadership stakeholders.

5. Process & Continuous Improvement





- Identify gaps in the existing onboarding and OJT process.
- Recommend improvements to improve time-to-productivity and new-hire retention.
- Develop coaching frameworks, checklists, call evaluation parameters and OJT guidelines.
- Collaborate with Training, Sales, QA and HR teams to strengthen the Admission Counsellor onboarding journey.
- Support the development of best practices for fresher and lateral counsellor onboarding.

Key Success Metrics

- New-joiner OJT completion and certification
- Time taken for new counsellors to achieve productivity
- 30/60/90-day performance achievement
- New-hire conversion and enrolment performance
- Improvement in counselling and call quality
- Reduction in early-stage attrition
- OJT batch productivity
- Adherence to sales processes and quality parameters

Required Skills & Experience:

- 3–6 years of experience in OJT, Sales Training, Sales Coaching, Learning & Development, or Sales Performance Management.
- Prior experience in EdTech / Education / Inside Sales / Admission Counselling is preferred.
- Strong experience in fresher onboarding and OJT management.
- Hands-on experience managing the performance journey of newly trained sales/counselling teams.
- Experience in managing 30/60/90-day performance plans.
- Strong understanding of inside sales and counselling processes.
- Good understanding of sales metrics, conversion funnels and productivity metrics.
- Strong coaching, communication and interpersonal skills.
- Ability to conduct call audits, role plays and performance coaching sessions.
- Strong analytical and reporting skills.

Preferred Candidate Profile

- The ideal candidate should have experience in managing the complete journey of newly trained Admission Counsellors, from classroom training through OJT and into independent sales performance.
- Candidates who have previously handled fresher batches, new-joiner ramp-up, OJT, floor coaching and counsellor performance management in an EdTech or inside-sales environment will be preferred.

Education

- Graduate / Postgraduate in any discipline.
- A background in HR, Learning & Development, Sales, Training or Business Management will be an added advantage

📌 OJT Specialist (Thane)
🏢 Hero Vired
📍 Thane