Responsibilities

- Infrastructure Operations:

a. Perform infrastructure operations activities such as working on Incidents, attending priority issues, resolving and recommending solutions to the business.

b. Change management: Requirement gathering & Change Creation using Ticketing tool.

c. Implementation: Working on several firewalls to implement the changes according to the change & business requirement.

d. Working on complex routing to identify the issues related to network.

- Maintain Infrastructure:

a. Perform activities related to ongoing maintenance of infrastructure, Assist the implementation of agreed infrastructure changes and maintenance routines.

- Optimise Infrastructure Performance:

a. Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades.

b. Site, Device onboarding to Monitoring systems for the pro-active monitoring.

- Resolve Incidents:

a. Perform problem/issue identification and resolution - Assist with simulation of user problems to resolve operating difficulties.

b. Follow up with users to ensure problem has been resolved.

c.



Recommend system modifications to reduce user problems.

- Assist with the planning and designing of infrastructure systems.
- Creation of SOPs for the team.
- Working with 24/7 Shift, ability to co-ordinate between teams in multiple geographical location.

Requirements

- Degree with 8-10+ years of Network Experience pre-dominantly in supporting Operations in a large-scale Hybrid network.
- Hands on Technical experience working in multi-vendor firewall’s Checkpoint & Fortinet.
- Relevant exposure to Network Security (Understanding of Anti-spoofing, AAA, VPN, IPSec, DDos)
- Administration of Firewalls, Access management.
- Hands on experience working in Cisco Devices (IOS, IOS-XE, NX-OS)
- Experience in supporting Hybrid Network (Cloud/ On-Prem)
- Good understanding of Switching and Routing (static, OSPF & BGP)
- Firewall Certification like Checkpoint CCSA, Fortinet NSE, PA, is a plus or a positive understanding in Firewall.
- CCNA or CCNP certified
- ITIL Awareness/Certified

📌 Network Lead (Pune)
🏢 NCSi
📍 Pune