Job Title: Microsoft 365 Engineer – L2 Support

Department: Cloud Operations / IT Infrastructure

Experience: 1–3 Years

Job Type: Full-time

Job Function: IT Support / Cloud Operations

Job Summary

We are looking for a skilled and motivated Microsoft 365 Engineer with 1–3 years of hands-on experience in Microsoft 365 administration and technical support. The ideal candidate should have a good understanding of Exchange Online, email troubleshooting, Microsoft 365 migrations, and cloud-based administration.

The candidate will be responsible for handling L2 support tickets, troubleshooting Microsoft 365 services, managing user access, and supporting services such as Intune, Entra ID, Defender, SharePoint, OneDrive, and Microsoft Teams.

Key Responsibilities

- Manage Microsoft 365 users, groups, licenses, roles, and mailbox permissions.
- Support Exchange Online, shared mailboxes, distribution groups, and email flow.
- Troubleshoot email delivery issues, spam, quarantine, bounce-backs, and message tracing.
- Assist with Microsoft 365 mail migrations from IMAP, Exchange, Google Workspace, PST, and hybrid environments.
- Support migration batches, resolve migration errors, and perform post-migration validation.
- Assist with Microsoft Intune device enrollment, compliance policies, configuration profiles, and application protection.
- Support Entra ID, MFA, Conditional Access, and user sign-in issues.
- Assist with Microsoft Defender for Office 365, endpoint protection, and phishing-related issues.
- Provide support for SharePoint Online, OneDrive, and Microsoft Teams.
- Use PowerShell for basic administration,



mailbox management, and reporting tasks.
- Handle L2 support tickets, service requests, escalations, and technical documentation.
- Coordinate with customers and internal teams to resolve technical issues.

Required Skills

- 1–3 years of relevant experience in Microsoft 365 administration or cloud support.
- Good understanding of Exchange Online and email troubleshooting.
- Exposure to Microsoft 365 mail migration activities.
- Working knowledge of Intune, MDM, Entra ID, MFA, and Conditional Access.
- Basic understanding of Microsoft Defender, Purview, SharePoint Online, OneDrive, and Teams.
- Knowledge of email DNS records such as MX, SPF, DKIM, DMARC, and Autodiscover.
- Basic to intermediate PowerShell knowledge.
- Strong troubleshooting, communication, documentation, and coordination skills.

Preferred Qualifications

- Exposure to hybrid Exchange, Entra Connect, Intune Autopilot, DLP, or Defender for Endpoint.
- Experience in MSP, enterprise IT support, or cloud operations.
- Understanding of ITIL processes.
- Graduate or diploma qualification in IT or Computer Science.
- Microsoft 365 or Azure certifications will be an added advantage.

Who Should Apply? We encourage applications from Engineer-level candidates with 1–3 years of relevant experience who are looking to strengthen their expertise in Microsoft 365 administration, Exchange Online, and cloud support.

If you have hands-on technical support experience and a solid interest in Microsoft cloud technologies, we would love to hear from you.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Microsoft 365 Engineer-Support (Kochi)
🏢 ZEHA BUSINESS SOLUTIONS PRIVATE
📍 Kochi