Manager - KYC (Fraud & Dispute)

Location: Infopark,Kochi, Kerala

Experience: Minimum 8+ years in KYC, Fraud & Dispute Process (BPO Domain Mandatory)

Managerial Experience: Minimum 3+ years as Assistant Manager / Manager in the BPO KYC domain (Mandatory)

Qualification: Bachelor's Degree Mandatory

Shift: 6:30 PM – 3:30 AM, Monday- Friday

Salary: Up to ₹12 LPA(Based on previous experience and package)

Candidates with general KYC experience outside the BPO domain are not eligible.

Requirements

- Minimum 8+ years of experience in KYC, Fraud & Dispute processes within the BPO industry.
- Minimum 3+ years of experience as an Assistant Manager / Manager handling teams in the BPO KYC domain.
- Strong knowledge of KYC verification, fraud detection, dispute resolution, and process compliance.
- Proven experience in team management, performance monitoring, and client coordination.
- Solid understanding of SLA, KPI, productivity, quality, shrinkage, and attrition management.

Responsibilities

- Manage end-to-end KYC, Fraud & Dispute operations and ensure process efficiency.
- Lead and monitor team performance, productivity, quality, and SLA/KPI achievement.




- Handle complex fraud and dispute escalations and ensure timely resolution.
- Monitor attrition, shrinkage, attendance, and workforce productivity.
- Conduct performance reviews, coaching sessions, and process improvement initiatives.
- Coordinate with clients and senior management on operational performance and escalations.

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Benefits

- Commuter assistance
- Health insurance
- Provident Fund

Ability to commute/relocate:
- Infopark-Kochi, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Do you have a minimum of 8 years of experience in KYC, Fraud & Dispute processes within the BPO industry, including at least 3 years as an Assistant Manager / Manager handling BPO KYC operations?

Experience:
- KYC Fraud and Dispute: 8 years (Required)
- Assistant manager/Manager: 3 years (Required)

License/Certification:
- Graduation (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Manager - KYC (Fraud & Dispute) (Kochi)
🏢 NSK Logistics
📍 Kochi