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Industry: Tourism, Travel & Hospitality

Reporting To: Director / General Manager / Management

Location: Manali (Himachal Pradesh)

Employment Type: Full-Time

Educational Qualifications

- Bachelor's Degree Or Diploma In Information Technology, Computer Science, Computer Applications, Or A Related Field.
- Additional Certifications In Networking, Cybersecurity, Cloud Computing, Or IT Infrastructure Management Will Be An Advantage.

Experience Required

- Minimum 5 Years Of Relevant IT Experience, Preferably In The Tourism, Travel, Hotel, Or Hospitality Industry.
- Experience In Managing IT Infrastructure, Software Applications, Networking, And Technical Support.
- Experience With Online Booking Systems, Travel Management Software, CRM, Or Hotel Management Systems Will Be Preferred.

Key Roles And Responsibilities

IT Infrastructure Management

- Manage And Maintain Computers, Laptops, Servers, Printers, And Other IT Equipment.
- Ensure The Smooth Functioning Of LAN, WAN, Wi-Fi, Internet, And Network Systems.
- Monitor And Maintain CCTV Systems, Access Control Systems, And Other Technology-related Equipment.
- Ensure Timely Maintenance And Troubleshooting Of IT Infrastructure.
- Maintain An Inventory Of IT Assets, Software Licenses, And Hardware Equipment.

Tourism Software And Applications

- Manage And Maintain Travel Booking Systems, Hotel Reservation Software, And Tourism-related Applications.
- Ensure The Smooth Functioning Of Websites, Mobile Applications, And Online Booking Platforms.
- Provide Technical Support For Ticketing Systems, Tour Package Management Software, And Customer Relationship Management (CRM) Systems.




- Coordinate With Software Vendors For System Upgrades, Maintenance, And Technical Support.
- Identify And Implement Suitable Technology Solutions To Improve Tourism Operations.

Website And Digital Platform Management

- Monitor The Company's Official Website And Ensure Its Proper Functioning.
- Coordinate With Web Developers And Digital Marketing Teams For Website Updates And Improvements.
- Ensure The Availability And Reliability Of Online Booking And Enquiry Systems.
- Support The Integration Of Online Payment Gateways And Booking Platforms.
- Monitor Website Performance And Coordinate The Resolution Of Technical Issues.

Data Security And IT Compliance

- Ensure The Security And Confidentiality Of Company Data And Customer Information.
- Implement Appropriate Cybersecurity Measures To Protect IT Systems Against Unauthorized Access, Malware, And Data Breaches.
- Ensure Regular Data Backups And Maintain A Disaster Recovery Plan.
- Manage User Accounts, Passwords, Access Permissions, And System Authentication.
- Maintain IT Policies, Procedures, And Documentation In Accordance With Applicable Requirements.

Technical Support And Troubleshooting

- Provide Technical Support To Employees Across All Departments.
- Resolve Hardware, Software, Networking, Email, And Internet-related Issues.




- Ensure Minimum Downtime Of Critical Business Applications.
- Maintain Records Of IT Complaints, Corrective Actions, And Maintenance Activities.
- Train Employees In The Effective And Secure Use Of IT Systems.

Vendor And Budget Management

- Coordinate With IT Vendors, Internet Service Providers, Software Developers, And Technology Service Providers.
- Evaluate New Technologies And Recommend Suitable Solutions To Management.
- Prepare IT Budgets And Monitor Expenditure.
- Negotiate Service Contracts And Monitor Vendor Performance.
- Ensure Cost-effective Utilization Of IT Resources.

Required Skills And Competencies

- Solid Knowledge Of Computer Hardware, Software, And Networking.
- Good Understanding Of Cyber Security, Data Backup, And Disaster Recovery.
- Knowledge Of Websites, Online Booking Platforms, And Digital Payment Systems.
- Strong Troubleshooting And Problem-solving Abilities.
- Vendor Management And Negotiation Skills.
- Good Communication And Team Management Skills.
- Ability To Work Under Pressure And Resolve Technical Issues Promptly.
- Strong Planning, Coordination, And Reporting Skills.

General Responsibilities

- Perform Duties In Accordance With Company Policies And Management Instructions.
- Maintain The Confidentiality Of Company Information And Customer Data.
- Ensure The Proper Utilization And Maintenance Of Company IT Assets.
- Maintain Professional Conduct And Effective Coordination With All Departments.
- Perform Any Other IT-related Duties Assigned By The Reporting Authority Within The Scope Of The Role.

📌 MANAGER - IT (Manali)
🏢 Bharat Booking Holidays India Private
📍 Manali