A. Position Overview

Position Title

Manager - Digital Business Unit

Department

Digital Business Unit

Level/ Band

Role Summary

Support the Actuarial function as a member of either the Statutory Valuation or Shareholder Reporting team, delivering accurate and timely actuarial reporting, analysis, and business insights.

Responsibilities include managing statutory reserves and solvency assessments, asset share and bonus supportability analysis, surplus reporting, Market Consistent Embedded Value (MCEV) calculations, analysis of MCEV movements, and business planning activities. The role contributes to regulatory compliance, financial reporting integrity, and strategic decision-making through high-quality actuarial analysis and stakeholder engagement

B. Organizational Relationships

Reports To

Manager/Senior Manager

Supervises

NA

Job Dimensions

Geographic Area Covered

Mumbai & Thane ( Job Location : - Thane HO & Turbhe )

Stakeholders Internal

Call Center-Internal , BIU Analytics , UW Team, Medical Management Team, IT , Other stakeholders if any

Stakeholders External

Call Center Vendors & Other Partners

C. Key Result Areas

Reporting

- Understand end to end business flow of Websales channel
- Regular stock taking of submitted policies
- Identify various reason causing delay in issuances @ call center level @ TALIC Level.
- Coordinate with NBT Team to explicit policies from NBT Bucket
- Coordinate with Medical Management Team to align medicals of customers @ preferred location




- Coordinate with UW Team to clear NB Queries
- Liaison between outsourced calling unit & internal TALIC Dept. to clear pendancies
- Circulate updated MIS as per requirement
- Timely update to team on TELE MER Guidelines , Medicals Guidelines , NBT Checklist to sure 80% FTR
- Frequent visit to call center to drive education series on above matters

D. Skills Required

Technical

- Insurance, Life insurance, Telesales

Behavioral

Interpersonal skills

Communication skills

- Creative thinking skills

- Supervising / Leadership skills

- Teamwork Skills

- Influencing skills

- Relationship Building skills

- Decision making skills

E. Incumbent Characteristics

Essential

Desired

Qualification

Graduate

Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations )

Experience

2-7 years of experience in life insurance

1-2 years of experience issuance management processes

Online life insurance business management will be added advantage.

Disclaimer

Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink: www.tataaia.com

Preferred candidate profile

📌 Manager - Digital Business Unit (Thane)
🏢 TATA AIA LIFE INSURANCE
📍 Thane