Job Role Summary The Center Operations & Member Experience role is responsible for ensuring smooth daily operations of the center, maintaining high standards of hygiene and upkeep, managing front desk activities, and delivering a seamless member and guest experience. The role involves coordination with housekeeping, vendors, internal teams, and clients to ensure operational excellence, strong engagement, and efficient facility management.

Key Responsibilities

· Manage day-to-day center operations including front desk, housekeeping coordination, and facility upkeep.

- Ensure high standards of hygiene, cleanliness, and overall center maintenance through regular checks and checklists.
- Coordinate with housekeeping (HK) supervisor and staff to ensure timely cleaning and issue resolution.
- Conduct regular center rounds to identify maintenance issues and ensure timely escalation and resolution.
- Monitor and document discrepancies related to maintenance, repair, and operational gaps.
- Handle member and guest interactions, ensuring a welcoming and professional experience at all times.
- Assist in lead registration, visitor management, and coordination with the Center Manager.
- Support planning and execution of member engagement activities, events, and community initiatives.




- Capture and manage member feedback, queries, and service requests, ensuring timely resolution.
- Coordinate with vendors for maintenance and procurement, ensuring clarity on requirements and approvals.
- Manage stock and consumables including inward entry, tagging, storage, and daily usage tracking.
- Maintain documentation including KYC, agreements, operational reports, and digital records on shared drives.
- Manage conference room bookings, client requirements, credit usage, and guest facilitation services.

Key Skills & Experience

- Strong communication and interpersonal skills
- Experience in front desk, hospitality, facility management, or operations
- Ability to manage vendors and coordinate multiple stakeholders
- Basic documentation and data entry skills (Excel/Google Sheets preferred)
- Robust problem-solving and multitasking ability
- Customer service orientation with a proactive approach
- Attention to detail for hygiene, stock, and compliance tracking
- Ability to work in rotational shifts (if applicable)
- Prior experience in coworking spaces, hotels, gyms, or service centers preferred
- Graduation preferred (any stream)

Pay: Up to ₹60,000.00 per month

Work Location: In person

📌 Manager - Centre Operations (Mumbai)
🏢 Connekt Coworking
📍 Mumbai