(JD) – Major Account Reconciler

Position: Major Account Reconciler

Department: Customer Credit

Reports To: Major Account Reconciling Team Leader

Role Purpose

To contribute to the growth and profitability of Lactalis Australia by managing major customer accounts, ensuring accurate reconciliations, timely collections, claims processing, and adherence to established credit control procedures.

Key Responsibilities

- Manage a portfolio of major customer accounts.
- Perform account allocations and reconciliations on a daily and weekly basis.
- Follow up on outstanding invoices and overdue accounts through phone and written correspondence.
- Process customer claims accurately and within agreed timelines.
- Obtain and maintain supporting documents, including Proofs of Delivery (PODs).
- Maintain regular reconciliation activities and ensure accurate updates of reason codes.
- Record detailed notes against account line items to facilitate effective follow-up.
- Provide monthly commentary on overdue accounts for End-of-Month (EOM) reporting.
- Review customer ledgers and update reason codes in consultation with the Team Leader.
- Develop a robust understanding of distributor and warehouse processes.
- Support ad hoc activities as assigned by the Team Leader or Credit Manager.

Required Skills & Experience

- Minimum 5 years of experience in Account Reconciliation, Accounts Receivable, Credit Control, or Collections.
- Experience in an FMCG or high-volume transaction environment is preferred.




- Strong knowledge of:
- Account Reconciliation
- Accounts Receivable (AR)
- Credit Management
- Cash Allocation
- Customer Collections
- Claims Processing
- Ledger Management
- Invoice Dispute Resolution

- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and ERP systems such as SAP.

Core Competencies

- Strong Communication Skills
- Teamwork & Collaboration
- Leadership
- Results Orientation
- Strategic Thinking
- Alignment with Lactalis Values

Key Performance Indicators (KPIs)

- Timely completion of reconciliations and allocations.
- Reduction of overdue balances and aged receivables.
- Accuracy of account reconciliations and reason code management.
- Achievement of collection targets.
- Compliance with company procedures and performance objectives.

Stakeholder Management

- Customers
- Distributors
- Credit Officers
- Treasury Team
- Sales Team
- Account and Logistics Teams
- Master Data Team
- Other Internal Stakeholders

Safety & Compliance

- Adhere to company safety policies and procedures.
- Support environmental sustainability initiatives.
- Promote a safe and compliant workplace culture.

Mandatory Skills for Screening

Accounts Receivable (AR), Account Reconciliation, Credit Control, Collections, Cash Allocation, Claims Processing, FMCG Experience, Customer Ledger Management, Invoice Dispute Resolution, SAP/ERP, Advanced Excel, Stakeholder Management.

📌 Major Account Reconciling (Chennai)
🏢 Lactalis
📍 Chennai