Coordinate daily dispatch, shipment, and delivery operations for D2C and e-commerce orders.
- Manage order processing and ensure timely fulfillment across marketplaces and online platforms.
- Coordinate with warehouse teams, courier partners, and vendors for smooth logistics operations.
- Monitor shipment tracking and resolve delivery-related issues, delays, RTOs, and escalations.
- Maintain accurate records of inventory movement, dispatch status, and logistics reports.
- Ensure proper packaging, invoicing, and documentation for all shipments.
- Coordinate with internal teams including operations, finance, and customer support for order-related queries.
- Monitor stock availability and support inventory planning and replenishment activities.
- Handle courier reconciliations, logistics billing, and vendor coordination.
- Prepare daily, weekly, and monthly logistics and operations reports.
- Ensure compliance with company SOPs and operational processes.
- Support process improvement initiatives for effective supply chain and logistics management.