23 Oct
|
Virtusa
|
Hyderabad
ServiceNow Expertise: 3+ years of dedicated hands-on experience designing and deploying ServiceNow Virtual Agent, NLU, and Conversational Interfaces.
AI & NLU Concepts: Solid understanding of intent classification, entity extraction, confidence thresholds, utterance training, and Generative AI prompt refinement.
Platform Development: Proficiency in JavaScript, Script Includes, Client/Server APIs, Flow Designer, Advanced Work Assignment (AWA), and Service Catalog/KB structures.
Omni Channel Chat: Hands-on experience integrating Virtual Agent with Microsoft Teams, Slack, or custom web deployment frameworks.
Primary Skill
ServiceNow Virtual Agent, NLU intent classification, entity extraction
Confidence thresholds, utterance training, and Generative AI prompt
Secondary Skill
Client/Server APIs
Flow Designer
Communication
📌 Lead Software Engineer (Hyderabad)
🏢 Virtusa
📍 Hyderabad