Role & responsibilities

1. In-Plant Operations & Line Feeding

- Manage day-to-day in-plant material handling, warehouse operations, and line-feeding activities.
- Ensure timely and accurate delivery of materials to production lines as per the customers production schedule.
- Coordinate with production, stores, planning, and supply chain teams to prevent line stoppages due to material shortages.
- Monitor material movement, replenishment, FIFO compliance, and inventory accuracy.
- Ensure adherence to customer SOPs, material handling procedures, and operational SLAs.

2. Key Account Management

- Act as the primary point of contact for the customer and maintain solid working relationships.
- Conduct regular operational review meetings and resolve customer escalations.
- Monitor customer satisfaction, service quality, and KPI performance.
- Identify opportunities for process improvement, additional business, and operational cost optimization.

3. Manpower & Team Management

- Manage supervisors, team leaders, material handlers, and line-feeding personnel.
- Ensure optimum manpower deployment as per operational requirements and production shifts.
- Monitor attendance, productivity, overtime, and shift-wise performance.
- Train employees on operational procedures, safety, quality, and productivity standards.

4. Performance & Cost Management

- Monitor key operational KPIs, including:
- Line-feeding adherence and on-time material delivery.
- Inventory accuracy and material damage.




- Manpower productivity and utilization.
- Customer complaints and service-level compliance.
- Operational cost and budget adherence.
- Prepare daily, weekly, and monthly MIS reports.
- Drive productivity improvements, waste reduction, and cost-saving initiatives.

5. Safety, Quality & Compliance

- Ensure compliance with EHS standards, 5S, and customer safety requirements.
- Ensure proper material identification, storage, handling, and traceability.
- Conduct regular safety audits and implement corrective and preventive actions.
- Ensure compliance with applicable labour laws and company policies.

6. Coordination & Reporting

- Coordinate with customer production, warehouse, quality, procurement, and logistics teams.
- Plan resources according to production schedules and changes in customer demand.
- Escalate critical operational issues and implement corrective actions.
- Report operational performance, risks, and improvement plans to management.

Preferred candidate profile

- Graduate in any discipline; a degree or diploma in Engineering, Logistics, or Supply Chain Management is preferred.
- 812 years of experience in warehouse operations, in-plant logistics, line feeding, or material handling.
- Prior experience in automotive or manufacturing plant operations is preferred.
- Experience in customer handling, manpower management, and operational KPI monitoring is essential

📌 Key Accounts Manager (Mehsana)
🏢 TVS Supply Chain Solutions (TVS
📍 Mehsana