About the Role

We are looking for a motivated and customer-focused Junior Technical Support Associate to join our team. This role is ideal for someone passionate about technology, networking, hardware setup, and customer support. You will be responsible for installing and configuring IT products at customer sites, providing technical assistance, and ensuring an outstanding customer experience.

This is an excellent opportunity for candidates who want to build a career in IT support, networking, and field services while working with modern technologies and real-world customer environments.

Key Responsibilities

Installation & Technical Support

- Perform installation, configuration, and testing of IT products and solutions at customer locations.
- Inspect customer sites and prepare infrastructure requirements for new installations.
- Assemble, configure, and troubleshoot computer hardware and peripherals.
- Set up and maintain Wi-Fi networks, routers, and related networking equipment.
- Diagnose and resolve hardware, software, and connectivity issues.

Customer Support & Training
- Deliver product demonstrations and user training to customers after installation.
- Provide prompt and professional technical support for after-sales service requests.
- Ensure customer issues are resolved efficiently and escalate complex cases when required.
- Maintain regular communication with customers and provide timely status updates.

Documentation & Reporting
- Record installation details, service activities, and issue resolutions.
- Submit service reports and customer feedback to the internal team.
- Follow company processes and service standards to ensure high customer satisfaction.





Required Qualifications
- Plus Two, Diploma, Bachelor's Degree, or equivalent qualification in IT, Computer Science, Electronics, Networking, or a related field.
- Basic knowledge of computer hardware, operating systems, and networking concepts.
- Familiarity with installation and troubleshooting of software applications.
- Strong willingness to learn new technologies and technical skills.
- Valid driving license and willingness to travel to customer locations.

Preferred Skills ✅ Computer assembly and hardware troubleshooting

✅ Wi-Fi and basic network configuration

✅ Knowledge of Windows operating systems and common software applications

✅ Understanding of printers, office equipment, or security systems

✅ Basic network cabling and termination knowledge

✅ Strong communication and customer service skills

✅ Problem-solving and analytical thinking

✅ Ability to work independently and as part of a team

What We're Looking For

- Passion for technology and hands-on technical work.
- Customer-first attitude with excellent interpersonal skills.
- Ability to learn quickly and adapt to new products and technologies.
- Responsible, organized, and detail-oriented professional.
- Positive attitude and eagerness to grow in the IT support field.

Why Join Us?
- Hands-on exposure to diverse IT technologies and customer environments.
- Opportunity to develop networking, hardware, and troubleshooting expertise.
- Growth opportunities and learning opportunities in the IT industry.
- Dynamic work environment with direct customer interaction and technical challenges.

Job Type: Full-time Pay: ₹80,000.00 - ₹200,000.00 per year

Work Location: In person

📌 Junior Technical Associate- Infrastructure & Cloud (Kochi)
🏢 BrainCube Enterprise Solutions Private L
📍 Kochi