Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2 years

Location: Hyderabad

Key Skills: 2 years supporting Oracle Siebel CRM applications in a production setting.

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Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:

- 2 years supporting Oracle Siebel CRM applications in a production environment.

- Provide L2/L3 production support for Oracle Siebel CRM/POS System

- Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.

- Monitor application health, integrations, workflows, and batch processes.

- Support releases, deployments, testing, and production validation activities.

- Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.

- Maintain operational documentation, knowledge articles, and support procedures.

- Identify recurring issues and recommend process or system improvements.

- Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.

📌 Junior Siebel Support Engineer (Hyderabad)
🏢 Datavail
📍 Hyderabad