Role & responsibilities
Key Responsibilities
- Act as primary escalation point for Voice/Video incidents.
- Lead troubleshooting and restoration activities.
- Manage service bridges and stakeholder communications.
- Review recurring issues and drive permanent fixes.
- Ensure operational compliance and reporting.
- Support training and development of specialists.
Skills
- Voice, SIP, UC, and Video technologies.
- Incident Management.
- Service Assurance.
- Leadership and communication skills.
We have interview for F2F in Gurgaon location for 24th Oct-26 Please confirm your availability with update resume,
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📌 Job Opportunity For Lead Video/Voice_ Hyderabad & Gurgaon (Gurugram)
🏢 Capgemini
📍 Gurugram