JOB TITLE:

ITSM Implementation Consultant MUMBAI Location

JOB PURPOSE:

Support & Implementation of Service Management Tools

QUALIFICATION:

Computer Engineering Graduate

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT)

EXPERIENCE:

Minimum 3 years.

REPORTING TO:

Service delivery manager

RESPONSIBILITIES (INCLUDES ALL TASKS):

- Understand business objectives and organizational requirements for IT Service Management (ITSM), IT Asset Management and assess existing support organization structure, capabilities, processes, and tools against them
- Participates in workshops with key stakeholders across dialogic to document current-state of processes, understand requirements, and produce functional specifications
- Ensure that ITSM policies and processes are documented for distribution to clients
- Implementation and enhancements of IT Service Management Tools at Customer place
- Perform after implementation support for IT Service Management
- Familiarity with REST APIs, integrations, and automation tools




- Good analytical and communication skills for stakeholder coordination

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

- Solid proven experience in IT Service Management
- Documented and implemented customer requirements and its solution
- Followed ITSM best practices
- Implemented enterprise ITSM platform(s)
- Experience on IT Service Management Implementation from Ivanti Service Manager
- Familiarity with REST APIs, integrations, and automation tools
- Experience on Ivanti, IMS Saphire, Symphony summit, Fresh Desk, Service Now, BMC Remedy / LANDesk Service desk. Proficiency in Ivanti preferred.

SOFT SKILLS:

MANDATORY

- Positive attitude, committed to delivering great work
- Navigates difficult and/or complex situations, maintain focus and brings clarity
- Communicates confidently and effectively at all levels of management, including executives
- Challenges established thinking and working practices

📌 ITSM Implementation Consultant - Ivanti (Mumbai)
🏢 Intertec Systems
📍 Mumbai