Position: IT Support Executive

Experience: 2 - 5 Years

Qualification: Any Graduate in IT, Computer Science, Hardware & Networking, or related field

Location - Sanand

Company - Viega (125+ Yrs German MNC).

Viega is a global leader in plumbing and piping solutions, committed to innovation, quality, and sustainability in shaping the buildings of tomorrow.

Key Responsibilities

- Provide onsite and remote technical support to end users for hardware, software, and IT infrastructure issues.
- Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and peripherals.
- Manage Windows OS installation, formatting, upgrades, patching, and system maintenance.
- Support business applications, software installations, user account management, and application troubleshooting.
- Provide Level-1 technical support for ERP, CRM, Office 365, email, VPN, and other enterprise applications.
- Troubleshoot software performance issues, user access problems, and application-related incidents.
- Perform structured cabling, CAT6 crimping, rack dressing, and basic network troubleshooting.
- Configure and maintain LAN/WAN connectivity, Wi-Fi access points, and network devices.
- Setup and troubleshoot AV systems, projectors, conference room solutions, LED displays,



and sound systems.
- Assemble and maintain UPS systems, including battery replacement and troubleshooting.
- Maintain IT asset inventory, documentation, and service records.
- Develop SOPs, user guides, work instructions, and troubleshooting documents.
- Coordinate with external vendors and software providers for issue resolution.

Required Skills

- Strong knowledge of computer hardware and operating systems.
- Hands-on experience in desktop/laptop troubleshooting and maintenance.
- Good understanding of Windows OS, Microsoft Office, Office 365, Outlook, and basic Active Directory administration.
- Basic knowledge of ERP/business applications support.
- Understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Experience in software installation, configuration, and user support.
- Solid troubleshooting, communication, and documentation skills.

Preferred
- Knowledge of Microsoft 365 Administration, Active Directory, and IT asset management.
- Exposure to ticketing systems and ITIL-based support processes.
- Experience supporting manufacturing or industrial environments would be an added advantage.

📌 IT Support Executive (Ahmedabad)
🏢 Viega India
📍 Ahmedabad