Company Description Inwinteck Pvt Ltd is a global provider of IT hardware maintenance services for high-end servers, storage systems, networking equipment, and medical equipment. Founded in 2015, the company has grown rapidly, delivering on-call and on-site break-fix support across more than 130 countries and 672 cities through a network of over 5,000 certified technicians. Inwinteck focuses on meeting strict service level agreements, ensuring minimal downtime and high customer satisfaction for clients’ IT infrastructure.

The operations team supports customers 24x7 with robust ticketing systems and coordinated project execution, backed by experienced help desk, vendor management, support, and operations professionals. Guided by a vision of excellence in customer service and employee well-being, Inwinteck aims to create a smooth, reliable IT environment and a healthy, safe global community.

Role Description This is a full-time, on-site role based in Thane for an IT Helpdesk Vendor Management Executive. The role involves handling incoming support requests, logging and tracking tickets, coordinating with internal support teams, and ensuring timely resolution of IT hardware and infrastructure issues. The executive will manage relationships with vendors and service partners, including assigning work orders, monitoring performance against SLAs, negotiating terms where needed, and maintaining accurate vendor records.

Daily responsibilities include preparing status reports, updating documentation, following escalation procedures,



and communicating clearly with clients and technicians to ensure smooth service delivery. The role also includes contributing to process improvements, maintaining compliance with company policies, and supporting 24x7 operations through scheduled shifts as required.

Qualifications

- Helpdesk and support skills: experience with ticket logging, incident tracking, basic troubleshooting coordination, and customer communication.
- Vendor management skills: ability to onboard vendors, manage work orders, monitor SLAs, and maintain vendor performance and contract records.
- Coordination and operations skills: strong organizational skills, ability to schedule technicians, track field activities, and support project execution.
- Communication and interpersonal skills: explicit written and verbal communication, professional email and phone etiquette, and collaborative working style.
- Technical awareness: understanding of server, storage, networking, and IT hardware maintenance concepts sufficient to coordinate support effectively.
- Analytical and documentation skills: ability to prepare reports, maintain accurate data in systems, and identify patterns or recurring issues.
- Education and experience: diploma or bachelor’s degree in IT, Computer Science, Electronics, or related field; prior experience in IT helpdesk or vendor management is preferred.
- Other beneficial qualifications: familiarity with ticketing tools and CRM systems, experience in global service operations, willingness to work in rotational shifts, and a customer-centric mindset.

📌 IT Helpdesk Vendor management executive (Thane)
🏢 Inwinteck
📍 Thane