Responsibilities

- Device Management, Hardware &
- Endpoint Security

- Manage and monitor company laptops and devices through JumpCloud for configuration, compliance, and lifecycle management.

- Perform hardware setup, upgrades, troubleshooting, and repair for laptops, desktops, and peripherals (printers, monitors, docking stations, etc.).

- Maintain an up-to-date hardware asset inventory and ensure proper allocation and tracking.

- Ensure endpoint security by deploying and maintaining antivirus/EDR solutions.

- Identity &

- Access Management (IAM) Administer JumpCloud SSO and directory services for provisioning and de provisioning users.

- Enforce security policies such as MFA, password policies, and conditional access.

- Troubleshoot authentication and access issues across applications and systems.

- Implement OS updates, patching, and vulnerability remediation.

- Network, Email &

- Security Operations Configure and maintain secure internet access using Zscaler (ZIA &
- ZPA) for web security, firewalling, and zero-trust enforcement.

- Administer and support VPN solutions to ensure secure remote access for employees.

- Implement and manage email security solutions (e.g., spam filtering, phishing protection, DMARC/DKIM/SPF policies).

- Monitor security alerts, logs, and user activity to detect and mitigate potential threats.

- Collaborate with security and compliance teams to ensure adherence to ISO 27001, PCI, DSS,



and RBI guidelines.

- IT Support &

- Automation Provide Level 2/3 support for device, hardware, email, network, and access related issues.

- Automate onboarding/offboarding, software deployment, and compliance checks.

- Maintain documentation of IT processes, policies, and system configurations.

Requirements

- Bachelors degree in Information Technology, Computer Science, or equivalent experience.

- 2+ years of experience in IT engineering, system administration, or endpoint/network/email/hardware management.

- Hands-on experience with JumpCloud (Device Management &
- SSO).

- Robust knowledge of Zscaler (ZIA &

- ZPA) or equivalent network security platforms.

- Experience managing endpoint protection with EDR solutions (SentinelOne, CrowdStrike, or equivalent).

- Experience with VPN administration for secure remote connectivity.

- Experience with email security solutions (phishing/spam protection, policy enforcement).

- Proficiency with hardware troubleshooting (laptops, desktops, peripherals).

- Proficiency with Windows, macOS, and Linux device management.

- Understanding of IAM, network security, and compliance best practices.

- Preferred Qualifications - Scripting skills (Python, PowerShell, or Bash) for automation.

- Familiarity with AWS and cloud practices.

- Excellent troubleshooting and communication skills

📌 IT Engineer (Bengaluru)
🏢 Zet
📍 Bengaluru