Role & responsibilities

- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.




- Help create technical documentation and manuals

Skills Required: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like UPS, printers,

scanners, Modem, network switches etc.
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide explicit instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude

📌 IT Desktop Support (Ahmedabad)
🏢 Sundaram Finance
📍 Ahmedabad