Position: Customer Support Associate

Process: International Inbound Voice – Telecom

Experience: Minimum 6 months in Inbound International Voice Process

Communication Skills: B2/C1 level

Working Days: 5 days a week

Week Offs: 2 rotational week offs

Shifts: Rotational shifts / US shifts

Transportation: 2-way cab facility within a 30 KM radius

Joining: Immediate joiners preferred

Interview Mode: Walk-in / Virtual

Selection Process: HR Round Operations Round Versant Assessment

– International Inbound Voice Process

Key Responsibilities:

- Handle inbound calls from international customers regarding telecom services and related queries.
- Provide professional customer support and ensure a positive customer experience.
- Understand customer concerns, troubleshoot issues, and provide appropriate resolutions.
- Assist customers with service-related inquiries, account queries, and requests.
- Communicate effectively in English with international customers.
- Maintain call quality, customer satisfaction, and process compliance standards.




- Document customer interactions accurately and follow established procedures.
- Meet assigned performance targets while delivering excellent customer service.

Candidate Requirements

✅ Minimum 6 months of experience in an inbound international voice process.

✅ Excellent English communication skills with B2/C1 proficiency.

✅ Strong listening, problem-solving, and customer-handling skills.

✅ Willingness to work in rotational shifts, including US shifts.

✅ Flexibility to work with rotational week offs.

✅ Immediate joiners preferred.

Significant: Candidates with experience in Healthcare, Domestic, Banking, or Insurance processes will not be considered.

Interested candidates, please share your updated resumes at:

[email protected]

Referrals are welcome! Please share this opportunity with suitable candidates in your network.

Work Location: In person

📌 International Voice Process (HITEC City)
🏢 ISCS Technologies
📍 HITEC City