23 Oct
|
Lumina Datamatics
|
Mumbai
23 Oct
Lumina Datamatics
Mumbai
Roles and Responsibilities :
- Handle international customer calls, chats, and emails to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Job Requirements :
- 1-10 years of experience in an International BPO setting handling international voice processes.
- Strong communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
📌 International Voice Process Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai